Alisa Glauser Email and Phone Number
I am a passionate entrepreneur & customer experince professional, dedicated to transforming everyday routines into remarkable experiences. With an innovative and forward-thinking mindset, I pursue creative strategies & projects in business driven by my goal-oriented spirit. My diverse international experience across multiple continents has equipped me to efficiently deliver results while collaborating with global colleagues and clients. An extroverted personality and a team player at heart, I highly value personal interactions. My long-term work and residence in Russia, the USA, Switzerland, France, and Mauritius Island have enriched my international expertise in travel, hospitality, luxury brand management, communication, marketing, and watchmaking.I am passionate about creative projects and travel. Sustainable luxury, community travel, and the circular economy are my main areas of interest at the moment.Areas of Expertise:- Hospitality - Luxury Brand Management - Communication - Marketing - WatchmakingSoft Skills:- Organization - Communication Intelligence- Goal-Oriented - Public Speaking - Personalized Approach
Montres Breguet Sa
View- Website:
- breguet.com
- Employees:
- 378
-
International Customer Care ManagerMontres Breguet Sa Sep 2022 - PresentL'Orient, Switzerland- Development and implementation of global brand Customer Care approach- Supervision of Customer Experience for after-sales interactions (affiliates and BTQs)- Lead resolution of sensitive cases (HQ & markets)- Onboarding and training of global customer care network- Serve as key communications representative for Customer Service Department
-
International Hospitality CoordinatorMontres Breguet Sa May 2018 - Sep 2022L'Abbaye, Switzerland- In charge of hospitality and brand experience during Breguet Manufacture and Patrimony visits- Development and establishment of the Manufacture visit strategy- Development of the international hospitality network- Development of hospitality merchandising items to facilitate customer experience- Coordination and planning of visits for international markets: EMEA, Asia, North and South America- Organization and coordination of international events
-
Reception & Guest Experience SpecialistMgallery By Sofitel Oct 2017 - Apr 2018Geneva Area, Switzerland- Customer experience creation within front office daily functions: - Arrangement of guests' stay from A to Z - Personalisation of special requests - Resolution of sensitive cases- Community management (Instagram and Facebook content development) - Night audit (auditing and reporting of daily/monthly transactions) -
Intern: Front Office Operations TournantMgallery By Sofitel Jul 2017 - Oct 2017Geneva Area, Switzerland- Initiated active recruitment of new clients to the Accor Club (CRM & Accor Club)- Established client loyalty relationships with the Eastern Europe segment- Anticipated revenue management and upselling strategies- Conducted daily operational management of the front office
-
Sga Treasurer OfficerGlion Institute Of Higher Education Aug 2015 - Dec 2015Bulle, Switzerland- Responsible for budget distribution and allocation- Ensured integrity in the usage of SGA funds- Reconciled and audited SGA books- Managed reimbursement and budget request processes- Implemented proper procedures for fund access supporting SGA events, student organizations, and clubs- Communicated instructions, guidelines, and usage restrictions of SGA funds to student organizations- Produced monthly income statements -
Guest Relations Managment TraineeSofitel Luxury Hotels And Resorts Jun 2014 - Nov 2014Paris Area, France- Luxury hospitality for VIP and UHNW clients during their stay- Development of solutions in response to client complaints- Personalization of stays based on client profiles and creation of WOW Effect- Analysis of monthly quality reports and representation to management- Preparation of special amenities in rooms and inspection- Application of Sofitel Quality and Welcome Standards -
Client Relationship And Marketing Mangement InternLux* Resorts Jul 2013 - Jan 2014Mauritius, Le MorneAssistant to Events Manager:- Development of event programs for anniversaries, honeymoons, weddings- Full execution and follow-up of events up to 100 pax- Development of network with local suppliersAssistant to Marketing Manager:- Planning and hosting marketing visits for the property and its facilities- Key representative for Eastern-European markets- Community management during network management eventsFront Office Line Coordinator:- Butler service for international clients- Client relationship management- Development of hospitality standards- Daily problem-solving executor
Alisa Glauser Education Details
-
Master Of Science In International And Sustainable Finance -
81 / 100
-
Wine Steward/Sommelier
Frequently Asked Questions about Alisa Glauser
What company does Alisa Glauser work for?
Alisa Glauser works for Montres Breguet Sa
What is Alisa Glauser's role at the current company?
Alisa Glauser's current role is International Customer Care Manager at Montres Breguet SA.
What schools did Alisa Glauser attend?
Alisa Glauser attended Business School Lausanne, Glion Institute Of Higher Education, Wine & Spirit Education Trust.
Who are Alisa Glauser's colleagues?
Alisa Glauser's colleagues are Florence Lacroix, Nicolas Sauvonnet, Joël Douffet, Johan Locatelli, Chaerin Park, Célia Cretin, Philippe Guy.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial