Alisa Kukhnavets Email & Phone Number

Spain

Barcelona

- Procesando pagos a cargo de los grandes clientes- Conciliacion de cuentas de la cartera de los cliente / B2B- Resolucion de incidencias

Barcelona, Catalonia, Spain

> Processing all necessary payments for counterparties> Control over bank accounts and payment tracker> Communicating with stakeholders and resolving any inquiry> Making banks reconciliations> Bookkeeping

Barcelona

>Managed the team's resources during the shift>Analyzied the daily workload and distributed it amongst the team of 10+ team members within the shift>Participated in the training of recently onboarded team members and in the development of internal guidelines and tool-kits>Contributied to audit, control, and automation activities>Controlled daily performance and KPI in order to achieve targets and goals set by supervisors>Point of contact to the payment system managers and payment system providers in order to solve possible issues and smoothen transaction processing

Barcelona, Catalonia, Spain

>Executed financial transactions requested by customers with a high number of transactions per shift>Managed the company's internal payments and invoices>Analyzed and resolved complaints and incidents reported by customers in collaboration with the customer support department

Badalona Area, Spain

>Managed incoming emails and identified customers’ needs to achieve satisfaction>Provided accurate, valid and complete information by using the right methods/tools>Handled customers' complaints and resolved issues>Operated payment system platforms when needed. Processed refunds and compensations>Basic troubleshooting

Barcelona

>Solved travelers’ issues using mediation techniques and appropriate tools>Handled customers’ complaints, provided proper solutions and alternatives>Processed refunds and compensations following the company's guidelines and policies

Madrid Area, Spain

>Assisted international customers with all types of inquiries inside of the museum gift shop and looked for the customers’ needs>Controlled the stock and maintained the shop clean and organized>Prepared daily sales reports for supervisor check

Madrid Area, Spain

>Assisted clients with all types of inquires in the airport shopping zone>Responded to the clients via e-mail and phone>Elaborated weekly sales reports and offered possibilities for improvement

Madrid, España

> Translated documents of a verity of subjects > Elaborated yearly program and methodology to teach the group of students learning the Spanish language > Organized several group activities and 3 cultural events

Degree In Spanish Philology, Spanish Language And Literature

Activities and Societies: Transfer student Advanced study of Spanish and its history and Spanish literature. English as a second language..

Degree In Linguistics, General Linguistics And Teaching

Study of a language system in all its aspects such as Phonetics, Morphology, Syntax, Semantics, Pragmatics, etc. Advanced learning.