Alisa Lertpratchya Email & Phone Number

Greater Chicago Area

East Lansing, Mi

A family-owned restaurant established since 1999 and recently moved to a new location to accommodate the growing number of customers.Oversaw all aspects of the restaurant operations and acted as main point of contact in planning, organizing, and executing all aspects of catering events to meet and exceed customer needs and expectations.• Advanced quickly through the organization started out as a server to ever increasing responsibilities resulting in overseeing entire restaurant and catering services as a restaurant and catering manager• Hired, trained, scheduled catering staff, and managed labor cost control of 16-17% , food cost of 26%, food preparation, transportation, setup, operation and cleanup of all catering events• Monitored the quality of food items and beverages and ensured that a sufficient amount of both was always available• Hired, trained, and coached 20+ front-of-house staff members on customer service skills, food & beverage knowledge, restaurant cleanliness, and health & safety standards• Reduced staff scheduling problems by implementing a dynamic staff scheduling system to ensure that staff members were constantly available• Increased employee satisfaction while cutting staff turnover rate in half by fostering positive teamwork environment• Increased work efficiency by assigning the right person to the right job and motivating staff through acknowledgment of hard work, achievements and instilling accountability while leading by example• Mastered and set up a new POS system. Trained front-of-house staff to efficiently navigate the new POS system and provided technical assistance• Collaborated with the executive chef and head chef to devise new menu

East Lansing, Mi

Effectively assisted and led classroom activities and discussions in various courses including Consumer Behavior, Account Planning Research, and Account Management.• Assisted students by delivering information to be used in professional fields and courses towards degree programs in Advertising and Public Relations• Developed trust and rapport with students, increasing classroom participation by 50%• Planned and organized classroom activities, including lecture, class discussion, and group projects• Maintained record of as many as 120 students per class; informed students regarding attendance and academic policies• Engaged one-on-one with students with behavioral problems in both classroom and extracurricular settings, resulting in an improvement of more than 10% in their grades

East Lansing, Mi

Managed and assisted in multiple research projects simultaneously including research projects involving campus sustainability and social media communicators.• Created new and impactful annual online survey dedicated to student perception on campus sustainability• Increased positive attitudes towards sustainability by 12.5% by leveraging analytical experience, developing and implementing valuable campus-wide communication strategies• Utilized academic experience and subject matter know-how to analyze when and what social media communicators post on company’s social media outlets• Developed effective strategies for companies to manage social media content and motivate communicators with theories and practices drawn from research analysis

Master Of Arts (M.A.), Advertising And Public Relations

Bachelor Of Arts (B.A.), Major: English Minor: Psychology

Activities and Societies: Division of Student Affairs, Faculty of Arts