Perform 75 inbound/outbound calls for University of Connecticut Athletics for ticketed sports, including Football, Men’s and Women’s Basketball, Hockey and Men’s and Women’s Soccer. Connect with over 150 Season ticket holders weekly, services any needs or wants of UConn Athletics while exceeding client expectations in value and customer serviceMaintains computerized records of all prospects and customers within Ticketing/ CRM databaseManage home games, performing various ticket sales and service duties including fan contact data capture programs and initiatives as agreed upon with FRMC LeadershipContacts area businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans and group ticket plansCreate and execute face to face meetings with clients, and potential buyers Collect and gather Husky Athletic Fund donations ranging, between $100-$50,000Retain and increase current season ticket holder annual giving donationsCreate and coordinate fan experiences for groups ranging from 10 to 500 peopleSuccessfully cultivated and solicited 5 figure donationsCoordinate events for alumni, donors, and season ticket holdersGenerated the highest renewal percentage within the departmentCompleted my first sales year 115% over goal, and 146% over goal my second year Develop event proposals for 50 to 500 people

• Build and maintain positive & meaningful relationships with residents of the hall• Oversee and manage the front desk as well as 20 or more Desk Assistants • Consider diverse student needs when engaging with residents• Complete all administrative duties including, but not limited to, maintaining organized Front desk paperwork, log and distributing packages, & maintaining Front Desk inventory• Display positive and professional team attributes and attitude• Provide a consistently high level of customer service in all interactions• Actively help to facilitate Desk Assistant meetings and functions including assisting supervisor with DA scheduling

I was apart of apart of the committee to plan and execute the 4th annual SEEM leadership conference for Johnson & Wales University.Under the operations sub-committee I was responsible for oversight of the following areas:-Develop relationships with constituents in JWU Community, including Special Events & Catering-Make all necessary facility reservations using JWU Reservation system-Development of SEEM Career Fair & SEEM Leadership Conference Event Script -Oversight of all planning and operational facets of SEEM Career Fair & all Conference-related events-Identify and secure all audio/visual needs-Research and secure event photographer -Develop a strategy/protocol of conference registration and check-in procedures for all speakers and panelists-Develop speaker information packets including map of campus, parking information and event script -Create menus for all event-related meals-Develop Operations Budget-Solicit ideas from SEEM Faculty

• Conduct building/floor meetings as needed • Develop & present two programs per trimesters to students• Communicate enforce University policies & Residential Life regulations to students• Maintain documentation of incident reports of all residents behaviors that conflicts with University policy and/or the regulation of the Residential Life • Act as a team player & present a positive and enthusiastic attitude • Distribute information about Residential Life & University events & policies though individual interactions, postings, & floor meetings.• Assist in the recruitment, selection, & training of new Resident Assistants

I assist the Manager of Athletic Facilities and Operations with various tasks including but not limited to: facility scheduling, event staffing, facility and event oversight, and more.

• Used social media to provide live, update information about JWU athletic accounts• Operated the camera at every live broadcast at ongoing games• Interacted with athletic coaches & department heads to provide• Created spread sheets & necessary documents regarding statistical data• Handled action shots & video clips of athletic games