Alisa M. Padilla Email & Phone Number

Houston, Texas Area

Worked closely with the Chief Financial Officer, Administrative Services Division Leadership team, and the President of the Houston Health Foundation on public health initiatives and programs in direct response to federally-declared disaster Hurricane Harvey (2017).• Oversaw the Foundation’s Harvey Municipal Employee Relief Fund Project; reviewed over 900+ email applications, redacted/de-identified employee information for independent committee review to determine eligibility, and approved financial aid for 213 employees in need of assistance (distributed over $20,000).• Collected and proofread disaster-related timesheets for 1,300+ employees to submit to FEMA for reimbursement of expenses and developed tracking system.• Collaborated with Bloomberg Associates and My Brother’s Keeper Houston to expose ‘at-risk’ youth to off-the-field sports careers via the Foundation’s “TeamUp for Youth” program.

Lake Mary High School

Implemented teacher lesson plans, managed classroom environment (25+ students), and promoted student learning in the absence of the regular classroom teacher. • Sponsored, organized, and directed the School’s annual Multicultural Show for four years. • Served as Adult Group Leader for six Challenge Days (Be the Change campaign).

Lake Mary High School

Executed secretarial tasks and handled communications/correspondence for the School Administration Manager and Assistant Principal in a timely and effective manner. • Keyed data pertaining to attendance records for 2,800+ students.• Compiled and distributed daily, weekly, and monthly student attendance reports (truancy, credit denial, etc.).• Entered student academic history for guidance counselors.• Assisted the Administration Team with graduation coordination.• Performed clinic assistant responsibilities including caring for ill or injured faculty, staff members, or students and administering medication to students in accordance with the County’s health services guidelines.

Greater New York City Area

Supported the Chief Financial Officer and New York Sales Executives by overseeing all aspects of general office coordination. • Managed CFO and sales executive calendars.• Gathered and disseminated daily, weekly, and monthly presidential reports to the finance team.• Aided the Los Angeles Sales Executives and Design Team with buyer meetings.• Tasked with displaying fashion lines and meeting with buyers to present new collections in the absence of the executive sales team.

Lake Mary, Fl

Resolved customer billing questions while cross-selling on 80% of calls various credit card protection services• Managed all benefits through PeopleSoft; managed scheduled breaks/meetings in OutlookResolved an average of 250+ customer inquires in any given week by phone and email through Outlook

Orlando, Florida Area

Resolved escalated customer service inquiries from members, providers, physicians and clients (internal/external) • Supported, trained and coached representatives, in order to continually improve employee skills and capabilities • Liaison between operational departments and clients by phone; researched insurance claims, obtained prior authorizations and contacted doctors’ office for prescription refills

Orlando, Florida Area

Managed staffing for the entire Orlando Receivables Management Department (800+ representatives)• Worked directly with local and national executive leadership to analyze call-center metrics, trends and forecast staffing needs; supported Human Resources with new employee orientation and training• Prepared and distributed daily, weekly, and monthly forecasting reports; processed time off requests for all departments through eWFM; adjusted Paid Time Off (PTO) balances through PeopleSoft

Master'S Degree, Public Administration

National Urban Fellows develops accomplished and courageous professionals of all ethnic and racial backgrounds, particularly people.

Bachelor'S Degree, Business Administration, Concentration In International Business, And Minor In Puerto Rican Studies., Magna Cum Laude

Awarded Departmental Honors in Business Administration, Joan Moody Award for Excellence in Business and 2011-2012 Adelante Leadership.

Associate Of Arts (A.A.), Business Administration And Management, General