Alisa Wright Email and Phone Number
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User Experience and Project Manager for customer facing, web-based applications utilizing responsive design. Proven track record increasing user adoption; employing Agile methodologies and a user centered approach. Dedicated and engaging leader of effective development teams. Known for strong customer relationships built on trust, respect and follow through.USER EXPERIENCE MANAGEMENT: Over 10 years of experience managing customer facing applications pertaining to eCommerce, quoting, pricing and product selection. Ensuring a clean, intuitive UI that simplifies the UX and brings repeat customers to the site. Managing multiple projects from scope definition to deliverable, primarily using Agile methodology to produce responsive designs that function with ease across all devices. ECOMMERCE STRATEGY: Partnered in developing strategy, plan, design and implementation for a new eCommerce site in the Security market. Developed messaging plan and created incentive plans to drive user adoption.CUSTOMER/STAKEHOLDER RELATIONSHIPS: Worked closely with customers and internal stakeholders to ascertain complex requirements and translate them into technical specifications for the developers. Nurtured a relationship with the development team built on trust and transparency. Created and conducted engaging, internal and external training plans to increase overall customer satisfaction.Key Competencies:• User Experience/User Interface Management• Project Management• Team Leadership: Engagement, Vision, Retention• Customer Relationship Fostering• Agile Methodologies• A/B Testing• Internal/External Training: In-house, Webinar, On-site• Strategic PlanningAvailable for relocation or travel intensive position for full time opportunity.Email: alisamwright@outlook.comTwitter: https://twitter.com/AlisaWright18
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Program ManagerPelco By Schneider Electric Mar 2011 - PresentIncrease program usage and decrease incoming call volume by designing and conducting internal and external customer software training in a classroom setting, at trade shows, via WebEx, and over the phone. Enhance training success by composing FAQ's, training documentation and video tutorials. Compose marketing content for electronic and print distribution. Solicit, filter, analyze, and prioritize internal and customer feedback and feature requirements based on business case and communicate findings and priorities to web development team for software development. Conduct internal software training for support team. Help to resolve technical and administrative issues by providing program support for internal and external customers. Develop strong relationships with many customers and improve satisfaction by providing excellent customer service, timely follow-up, and handling customer complaints. Maintain product information and manage user administration through a Microsoft SQL back end. Automate recurring processes using stored procedures. Report development, design and publication using SQL programming, Visual Studio and Report Manager. -
Marketing Data Services SupervisorPelco By Schneider Electric Jun 2010 - Mar 2011Conduct internal and external customer software training in a classroom setting, at trade shows, and over the phone. Compose training documentation and video tutorials. Provide program support for internal and external customers. Provide excellent customer service and handle customer complaints with grace and aplomb. Coordinate departmental input and customer requests with web development team for software development. Oversee entry, maintenance, and validation of product information, through entire product life cycle, to ensure reporting and output accuracy and reliability. Detailed report creation, generation and information analysis. SQL and Microsoft Access programming and process automation.
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Marketing Data Specialist Iv, SupervisorPelco May 2006 - Jun 2010Foster a strong team environment. Prepare and conduct subordinate reviews along with various managerial administrative duties. Manage incoming demands on team, resource allocation, and project prioritization. Coordinate departmental input and customer requests with the web development team for software development. Oversee entry, maintenance, and validation of product information, through entire product life cycle, to ensure reporting and output accuracy and reliability. Conduct internal and external customer software training in a classroom setting, at trade shows, via WebEx, and over the phone. Author training documentation and video tutorials. Provide program support for internal and external customers. Provide excellent customer service including defusing hostile customer complaints and maintaining a positive company image. Detailed report creation and generation. Microsoft Access programming and process automation.
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Sr. Marketing Data SpecialistPelco By Schneider Electric Oct 2004 - May 2006Oversee entry, maintenance, and validation of product information, through entire product life cycle, to ensure reporting and output accuracy and reliability. Provide program support for internal and external customers. Provide excellent customer service including defusing hostile customer complaints and maintaining a positive company image. Detailed report creation and generation. Microsoft Access programming and process automation.
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Marketing Data SpecialistPelco Aug 2002 - Oct 2004Marketing Product Manager support through detailed report creation and generation. Microsoft Access programming and process automation.
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Marketing Data SpecialistSelect Services - Pelco Dec 2001 - Aug 2002Performed as a Marketing Data Specialist running data validation and preparing reports with extensive use of Microsoft Access, Excel and Word.
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Training Coordinator And Employee OversightSelect Services - Pelco Oct 2001 - Dec 2001Supervised and Coordinated all temporary employees working on the 911 Memorial Ceremony at Pelco. Coordinated all training efforts and documentation activities in relation to contact made with and invitations extended to FDNY, NYPD, and NYPA agencies. Reported progress to CEO through daily meetings and reports.
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Research AssistantCalifornia State University - Small Business Institute Jun 2001 - Jul 2001Researched and prepared draft handout for a paper presented by Dr. Dewey Johnson at a national workshop competition, in which he was awarded first place.
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Program AssistantPlanned Parenthood Mar Monte May 2000 - Feb 2001Assisted in planning, coordination, and overseeing special events. Trained Volunteers. Maintained database and ran extractions and reports. Composed minutes, articles, and external written communications. Recorded deposits and administrative log.
Alisa Wright Skills
Alisa Wright Education Details
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Business Management With An Emphasis In Organizational Behavior -
Business Management, Business Administration
Frequently Asked Questions about Alisa Wright
What company does Alisa Wright work for?
Alisa Wright works for Pelco By Schneider Electric
What is Alisa Wright's role at the current company?
Alisa Wright's current role is UX Manager ►Drive User Adoption Across Devices; Employing Agile Development Methods/User Centered Approach.
What is Alisa Wright's email address?
Alisa Wright's email address is re****@****ail.com
What is Alisa Wright's direct phone number?
Alisa Wright's direct phone number is +155936*****
What schools did Alisa Wright attend?
Alisa Wright attended California State University, Fresno, Cuesta College.
What skills is Alisa Wright known for?
Alisa Wright has skills like Access, Training, Management, Troubleshooting, Integration, Sql, Product Marketing, Microsoft Sql Server, Project Planning, Program Management, Databases, Customer Service.
Who are Alisa Wright's colleagues?
Alisa Wright's colleagues are Sujin Philip, Joy Sengchanh, Husnain Shah, Vina Chand, Sayed Fahad, Denise Turner, Janet Garcia.
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Alisa Wright
Registered Nurse, Skin Treatment And Skin Care Provider, Owner Raw AestheticsSalt Lake City Metropolitan Area2alpineplasticsurgery.com, gmail.com1 +157044XXXXX
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7shearers.com, hotmail.com, hotmail.com, unilever.com, shearers.com, shearers.com, walmart.com -
Alisa Wright
Arvada, Co -
1gmail.com
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