Alisa Wright Email & Phone Number

Increase program usage and decrease incoming call volume by designing and conducting internal and external customer software training in a classroom setting, at trade shows, via WebEx, and over the phone. Enhance training success by composing FAQ's, training documentation and video tutorials. Compose marketing content for electronic and print distribution. Solicit, filter, analyze, and prioritize internal and customer feedback and feature requirements based on business case and communicate findings and priorities to web development team for software development. Conduct internal software training for support team. Help to resolve technical and administrative issues by providing program support for internal and external customers. Develop strong relationships with many customers and improve satisfaction by providing excellent customer service, timely follow-up, and handling customer complaints. Maintain product information and manage user administration through a Microsoft SQL back end. Automate recurring processes using stored procedures. Report development, design and publication using SQL programming, Visual Studio and Report Manager.

Conduct internal and external customer software training in a classroom setting, at trade shows, and over the phone. Compose training documentation and video tutorials. Provide program support for internal and external customers. Provide excellent customer service and handle customer complaints with grace and aplomb. Coordinate departmental input and customer requests with web development team for software development. Oversee entry, maintenance, and validation of product information, through entire product life cycle, to ensure reporting and output accuracy and reliability. Detailed report creation, generation and information analysis. SQL and Microsoft Access programming and process automation.

Foster a strong team environment. Prepare and conduct subordinate reviews along with various managerial administrative duties. Manage incoming demands on team, resource allocation, and project prioritization. Coordinate departmental input and customer requests with the web development team for software development. Oversee entry, maintenance, and validation of product information, through entire product life cycle, to ensure reporting and output accuracy and reliability. Conduct internal and external customer software training in a classroom setting, at trade shows, via WebEx, and over the phone. Author training documentation and video tutorials. Provide program support for internal and external customers. Provide excellent customer service including defusing hostile customer complaints and maintaining a positive company image. Detailed report creation and generation. Microsoft Access programming and process automation.

Oversee entry, maintenance, and validation of product information, through entire product life cycle, to ensure reporting and output accuracy and reliability. Provide program support for internal and external customers. Provide excellent customer service including defusing hostile customer complaints and maintaining a positive company image. Detailed report creation and generation. Microsoft Access programming and process automation.

Marketing Product Manager support through detailed report creation and generation. Microsoft Access programming and process automation.

Performed as a Marketing Data Specialist running data validation and preparing reports with extensive use of Microsoft Access, Excel and Word.

Supervised and Coordinated all temporary employees working on the 911 Memorial Ceremony at Pelco. Coordinated all training efforts and documentation activities in relation to contact made with and invitations extended to FDNY, NYPD, and NYPA agencies. Reported progress to CEO through daily meetings and reports.

Researched and prepared draft handout for a paper presented by Dr. Dewey Johnson at a national workshop competition, in which he was awarded first place.

Assisted in planning, coordination, and overseeing special events. Trained Volunteers. Maintained database and ran extractions and reports. Composed minutes, articles, and external written communications. Recorded deposits and administrative log.

B.S., Business Management With An Emphasis In Organizational Behavior

Business Management, Business Administration