Consultant for Owners on management, internal processes, and development of business.

Responsible for total Store Operations: Including Starbucks customer experience, balancing of P&L, cash management, loss/theft, employee retention, hiring, scheduling, increasing sales YOY, managing Mobile Order & Pay, Inventory, BOH/FOH Organization, and delivery readiness.Successfully opened a new store for Starbucks in North Miami, April 2018. Hired and trained all new baristas. Organized every aspect from set up, grand opening, building community relationships, and on going marketing to build the business. Ran a successful Super High Volume Mobile Order & Pay Store. Store Manager Trainer, MOQ nominee for Q2 of 2015, Experience in leading District white DM is out, Lead for Mobile Order & Pay for District. Proficient is Microsoft Office and POS systems.

Responsible for writing schedules for over 40 people. Organized the entire server department: including floor plans and side duties. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Ensured proper cleanliness was maintained in all areas front of house. Responsible for the operations of entire restaurant while manager in charge. Deal with customer complaints in a friendly customer service oriented way. Maintains training schedules for new hires. Complies with all health department codes. Serv-Safe Certified

Owned and managed an Arnold/Thomas Bread route. Managed a territory of 8 stores including Publix, Winn Dixie, and Sedano’s supermarkets. Responsibilities include: delivery of product, merchandising product (FIFO), building relationships with management and store personnel, and selling incremental displays.