Product Manager with a background in customer service, helping companies build customer-facing products. Experienced in quickly resolving customer issues and implementing products that ensure an improved user journey and customer satisfaction.It all started with building process improvement in Google Sheets in 2018.Finding simple and cost-sensitive solutions to boring tasks has been my number one task in all early-stage start-ups I've worked for. With DR SMILE I had the chance to make an impact and work in different teams.In 2020 we started implementing Zendesk in our Customer Service and I rapidly took over our suite's interface and automation optimisation.I'm a curious autodidact who loves learning new things. When I was 15 I taught myself reading and writing in Arabic. Other self-taught talents are drawing, knitting, and crocheting which fuel my intense need to create.Being interested in many things at once meant for a long time that I did not have a career path carved out for me. I could never only do one thing at a time. Product management allows me to wear many hats at a time and put my creative mind in the spotlight.‍In my previous role as Head of Customer Service, I took care of sourcing and mining data for our KPIs, creating the interface and automation for our ticketing tool, Zendesk, overseeing our cSAT and NPS results, as well as OKR and Budget planning.‍This experience inspired my transition into product management and motivated me to use customer insights to create great, customer-facing products, and help teams improve their workflows. I thoroughly enjoy creating products people like to use and offering simple and helpful solutions to complex problems.Let's connect on a coffee date and talk about product stuff whilst crocheting scarves.My key skills include:● Product management;● Google suite, Sheets● Atlassian suite, Jira● Zendesk, interface and automations● Data mining: Looker, Salesforce● Content writing; for internal and customer facing data base● Product management;● User experience (UX);● Product strategy;● Scrum framework;● Data analysis;● Project management;● User acceptance testing;● Wireframing● Budget Planning● OKR planning