Product Owner
Current
May 2024 - Present
AeroLeads people directory · profile
Alisha Eckert Email & Phone Number
Product Owner
at
GetSteps
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Product Owner
Location
Germany, Germany, Germany
Company size
Who is Alisha Eckert? Overview
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Quick answer
Alisha Eckert is listed as Product Owner at GetSteps, a company with 10 employees, based in Germany, Germany, Germany. AeroLeads shows a matched LinkedIn profile for Alisha Eckert.
Alisha Eckert previously worked as Head of Customer Service at Dr Smile and Senior Teamlead Customer Service at Dr Smile. Alisha Eckert holds Associate'S Degree, Product Management from Careerfoundry.
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GetSteps
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Profile bio
About Alisha Eckert
Product Manager with a background in customer service, helping companies build customer-facing products. Experienced in quickly resolving customer issues and implementing products that ensure an improved user journey and customer satisfaction.It all started with building process improvement in Google Sheets in 2018.Finding simple and cost-sensitive solutions to boring tasks has been my number one task in all early-stage start-ups I've worked for. With DR SMILE I had the chance to make an impact and work in different teams.In 2020 we started implementing Zendesk in our Customer Service and I rapidly took over our suite's interface and automation optimisation.I'm a curious autodidact who loves learning new things. When I was 15 I taught myself reading and writing in Arabic. Other self-taught talents are drawing, knitting, and crocheting which fuel my intense need to create.Being interested in many things at once meant for a long time that I did not have a career path carved out for me. I could never only do one thing at a time. Product management allows me to wear many hats at a time and put my creative mind in the spotlight.In my previous role as Head of Customer Service, I took care of sourcing and mining data for our KPIs, creating the interface and automation for our ticketing tool, Zendesk, overseeing our cSAT and NPS results, as well as OKR and Budget planning.This experience inspired my transition into product management and motivated me to use customer insights to create great, customer-facing products, and help teams improve their workflows. I thoroughly enjoy creating products people like to use and offering simple and helpful solutions to complex problems.Let's connect on a coffee date and talk about product stuff whilst crocheting scarves.My key skills include:● Product management;● Google suite, Sheets● Atlassian suite, Jira● Zendesk, interface and automations● Data mining: Looker, Salesforce● Content writing; for internal and customer facing data base● Product management;● User experience (UX);● Product strategy;● Scrum framework;● Data analysis;● Project management;● User acceptance testing;● Wireframing● Budget Planning● OKR planning
Current workplace
Alisha Eckert's current company
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Getsteps
9 roles
Alisha Eckert work experience
A career timeline built from the work history available for this profile.
Head Of Customer Service
- Leading 11 Leads of 8 different country teams
- Managed the Zendesk interface and automations
- Coordinated reporting and data collection in Salesforce and Looker
- Overseeing KPIs and setting OKR Goals
- Delivering a quarterly passive revenue of +350k€
- Collaborated closely with the operational and tech teams as well as withexternal partners.
Jun 2022 - Apr 2023
Senior Teamlead Customer Service
- Growing the Team from 5 to 130 agents.
- Delivering high-end customer service for B2C
- Creating automations and improving internal customer service andoperational processes with multiple tools at hand.
Mar 2022 - Jun 2022
Teamlead Customer Service
- Building the Customer Service from scratch.
- Coordinating the team's onboardings, hiring, and firing
Jan 2020 - Mar 2022
Senior Customer Service Agent
- Managing patient needs via phone, chat, and email
- working closely with Operations and Sales to ensure the best customer experience
Sep 2018 - Dec 2019
Operations Agent
- working closely with our fulfillment providers and production laboratories
- sourcing data and creating reports in Salesforce
Feb 2018 - Sep 2018
Operations Agent
- Building long-lasting relationships with vendors and cooks for a smallcatering service agency
- Planning and organising menus and delivery for B2C customers
Sep 2016 - Feb 2017
Operations Agent Und Officemangement
- Completing operational Inquiries from B2C users in a fast pace young startup environment
- Acquiring handymen for customer assignments at hand
Feb 2016 - Sep 2016
Projekt Management
Electric Espresso
- Premium Coffee Catering in Berlin with electrically powered Piaggio Apes
- Building a mobile coffee brand with a very small team
- Organising and acquiring new gigs for the mobile café
Jan 2015 - Dec 2015
Team & coworkers
Colleagues at GetSteps
Other employees you can reach at get-steps.com. View company contacts for 10 employees →
3 education records
Alisha Eckert education
Associate'S Degree, Product Management
Associate'S Degree, Tam Leadership Program
Bachelor, Islamwissenschaft
FAQ
Frequently asked questions about Alisha Eckert
Quick answers generated from the profile data available on this page.
What company does Alisha Eckert work for?
Alisha Eckert works for GetSteps.
What is Alisha Eckert's role at GetSteps?
Alisha Eckert is listed as Product Owner at GetSteps.
Where is Alisha Eckert based?
Alisha Eckert is based in Germany, Germany, Germany while working with GetSteps.
What companies has Alisha Eckert worked for?
Alisha Eckert has worked for Getsteps, Dr Smile, Heycater!, Homebell, and Electric Espresso.
Who are Alisha Eckert's colleagues at GetSteps?
Alisha Eckert's colleagues at GetSteps include Marcel Lechleitner, Anastasia Dianova, and Trang Nguyen.
How can I contact Alisha Eckert?
You can use AeroLeads to view verified contact signals for Alisha Eckert at GetSteps, including work email, phone, and LinkedIn data when available.
What schools did Alisha Eckert attend?
Alisha Eckert holds Associate'S Degree, Product Management from Careerfoundry.
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