- Provide prompt and friendly customer service, maintaining positive interactions- Ensure accurate handling of purchases, returns, and exchanges for financial integrity- Thrive in a fast-paced work environment- Maintain well-stocked, neatly presented shelves- Manage cash effectively at Till closing- Collaborate with the team to ensure store success- Foster a close-knit team atmosphere by pitching in and supporting one another

- Calculated and processed monthly payroll of 250 employees with a focus on accuracy and compliance.- Collaborated with the finance team to reconcile payroll figures, ensuring financial integrity.- Led the entire onboarding process, from initiating email communication to creating employee accounts, providing a seamless experience for new hires (50 per year).- Organized and oversaw team-building activities and managed team outings to foster a positive work environment.- Managed end-to-end company events, including budgeting, approval, execution, and closure reporting, enhancing employee engagement (20000-25000 USD yearly).- Actively participated in recruitment by drafting job descriptions, posting job ads, and overseeing the hiring process to bring top talent on board.- Provided crucial support in the administration of performance management processes, ensuring employee growth and development.- Demonstrated leadership by addressing disciplinary matters and handling employee grievances effectively.- Maintained meticulous employee records in accordance with company policies and legal requirements, ensuring data security (ISO Standard).- Conducted research on tax incentives and developed tax-saving strategies for the organization, optimizing financial resources.- Oversaw exit procedures for departing employees, including conducting exit interviews and managing documentation.- Collaborated closely with senior management and legal experts to create a robust employee handbook.- Ensured that the handbook was meticulously crafted to meet the legal requirements of both the USA and Nepal Labor Acts.- Conducted in-depth research to stay up-to-date with the latest labor laws and regulations in both countries, ensuring ongoing compliance.

- Expertly handled intricate employee relations matters, including dispute resolutions, disciplinary actions, grievances, and retirement issues.- Took the lead in managing a team of 11 human resources coordinators, providing guidance and support for 17 branches inside Kathmandu Valley.- Collaborated closely with regional managers and teams, offering coordination and advice regarding employment policies and regulations.- Worked with the Learning and Development department to conduct training needs analysis and ensure its effective implementation.- Administered payroll processes and meticulously maintained payroll records of 980 employees.- Continuously monitored and assessed HR policies and processes, proactively suggesting and implementing necessary changes.- Actively participated in the implementation of specialized projects, procedures, and guidelines aimed at aligning the workforce with the strategic goals of the organization (Restructuring of Performance Management Project Lead; Marketing a Recruitment Campaign Lead).

- Addressed internal and external HR-related inquiries and requests, providing assistance where needed.- Documented personnel-related data, including payroll, personal information, leaves, and turnover rates, both in physical records and the database, ensuring full compliance with employment requirements for 360 employees.- Established effective communication with other departments and 9 branches, collaborating particularly with payroll and benefits teams.- Provided crucial support throughout the recruitment and hiring process (60-75 yearly).- Scheduled meetings, interviews, HR events, and other employee-related activities.- Coordinated training sessions and seminars, ensuring they ran smoothly and effectively.- Conducted orientations and onboard new hires, promptly updating records to reflect the latest additions to the team. - Generated and submitted comprehensive reports detailing various aspects of general HR activities.

- Strategically planned and scheduled meetings, conferences, and teleconferences for the MD.- Took charge of planning, managing, and scheduling intricate travel arrangements and meetings.- Collaborated with contacts and staff members worldwide to ensure seamless coordination.- Collected and analyzed information to create accurate minutes and reports.- Safeguarded operations by maintaining the confidentiality of sensitive information.- Oversaw projects by assigning tasks to clerical staff and diligently following up on their progress.- Enhanced professional and technical knowledge through active participation in educational workshops, reviewing relevant publications, establishing valuable personal networks, and engaging with professional societies.

- Budgeted, negotiated, and finalized quotations for the procurement of new inventory items with international vendors.- Verified essential documents for the importation of goods, ensuring compliance and accuracy as per the law.- Produced and efficiently distributed various forms of correspondence, including memos, letters, faxes, and forms.- Developed and maintained a systematic and organized filing system for easy retrieval of documents.- Managed office supplies by monitoring stock levels, anticipating needs, and expediting orders, ensuring a continuous supply.- Reconciled and submitted expense reports to maintain accurate financial records.- Effectively handle multiple projects concurrently, demonstrating excellent multitasking skills.- Orchestrated travel arrangements for senior managers, ensuring smooth travel logistics.- Supervised and provided oversight for junior staff to ensure task completion and quality work.

- Responded promptly and effectively to inquiries regarding trekking schedules and packages.- Maintained records of trekking group bookings, including check-in and check-out times.- Developed compelling advertisement materials to promote trekking services.- Ensured the filing system was consistently updated and organized for efficient information retrieval.