Alisha Saunders Email and Phone Number

Sequoia is modernizing compensation and benefits to help companies unlock a People Advantage. With Sequoia, employers can retain and attract the best talent in all markets, local and worldwide, and get the most out of their total people investment.

• Received incoming client calls, while managing 25-75 outgoing service/exploratory calls to customers.• Mentored clients on how to use computer interfaces such as: the Chase Mobile App, Chase.com, and ATMs.• Used enthusiastic communication skills to develop and deepen customer relationships.• Solidified customer loyalty by creating a detailed follow up schedule to ensure full issue resolution.• Acted as a collaborative liaison for customers to branch Bankers by scheduling specified meetings.• Provided financial options for clients using a consultative approach and introduced customers (with annual spending ranges from $2k-$20M) to Chase licensed bankers and One Chase Family Contact suppliers.• Operated within established risk parameters/tolerances, and met internal/external risk and compliance obligations, including completion of required and extra voluntary training.• Collaborated with upper management to develop more efficient methods for new hire training and onboarding.

• Received inbound customer inquiries and applications, quoted the rate and points, and completed follow-up activities, including the registration lock-in. o Completed and processed over 1,200 client applications for Mortgage products. o Awarded Silver Club member for 2 consecutive quarters (top 20% in loan closings in entire site.)• Analyzed detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk while also informing them of Wells Fargo’s Home Mortgage products, rates, policies, underwriting requirements, and loan procedures. o Effectively streamlining process for underwriters and decreasing wait times for customers by 25%.• Continuously pursued Wells Fargo training offerings to increase knowledge of company products, policies and procedures, and underwriting requirements to stay up to date with federal laws and regulations. o Created and presented 2 training modules for new Home Mortgage Consultants on the team. o Deemed team’s Quality Assurance Expert (QA scores consistently 95%+.)

• Daily and hourly sales coaching for each customer service representative on shift. o Succeeded in boosting 7 longtime low performers to mid/high performers.• Assisted in the meeting, greeting, and transporting of elite Hertz Platinum members.• Provided on the job training for new hires which included training modules and step-by-step instruction in real time.• Job duties listed below are mirrored for this location as well.

• Managed the day-to-day operations of the tri-branded (Hertz, Dollar, Thrifty) rental company which included customer service, sales, and fleet logistics (700+ cars).• Effectively set, managed, and met financial goals, increasing profit margins year over year (33%-39%).• Oversaw all personnel and operational functions of the location including hiring, training, scheduling, setting expectations, follow up and corrective action. o Location staff size of 40+ employees. o Hired and trained 20+ employees in varying workgroups.  2 employees promoted to management.

• Grew sales utilizing business-to-business sales tactics. Effectively assisting in the strategic acquisition of 2 new dealerships and 3 repair shops as long-term business partnerships.• Managed and serviced facilities/vehicles to ensure customer service (average customer score 7.5/10).• Handled back office operational needs (i.e., Daily Report of Business, special equipment outlook.)

• Welcomed customers and determined each customer's wants or needs and suggested sales. o Increased store sales by 25%.• Calculated sales prices, total purchases, received and processed cash or credit payments in two different currencies.• Created an organized portfolio of specialty furniture items.

• Planned, organized, and coordinated approximately 15 events/activities for 2,500 participants.• Guided informational tours to new incoming students; both in large groups and in one-on-one walk-in appointments.• Served as a liaison between faculty and students regarding on-campus activities.