Alisha Smith Email & Phone Number

Sydney, Australia

Sydney, Australia

• Business Support specialist – is responsible for supporting and facilitating the Sales & Marketing (S&M) Operating Arm (OA) business process, compliance management and administration process to achieve divisional and.
• ProofHQ Administration – Provide ProofHQ Administration and support to users
• Provide ProofHQ Training to internal and external users.
• Data Incident Management – investigate all incidents in line with process
• S&M (Sales and Marketing) Hoshin Kanri – Ensure all deadlines are met, Support S&M Hoshin Kanri updates from Divisions and Mid-Year Presentation preparation for the S&M Executive Directors
• Plan & implement monthly cross-divisional senior meetings and liaise with relevant divisional staff to meet objectives

Sydney, Australia

• The Toyota Case Management (TCM) Co-ordinator is responsible for complete case management of complex guest issues and serious complaints on behalf of Toyota.
• On-the job support, feedback, coaching and mentoring of the GEC Co-ordinators and Team Leader identifying any process or training gaps and providing feedback to management for agreed team action. Develop coaching.
• Partners and collaborates with the relevant stakeholder group (Regions, TSO, Marketing Department, other TMCA or at the Dealer Network level) to negotiate agreed customer solutions and outcomes that delivers superior.
• A major contributor to improved guest service levels through the provision of end-to-end case management and reviews, keeping the guest informed at all stages of the investigation and solution. Reporting of trends for.
• Understand and analyse the “ root cause” gained through case management activities to understand VOC
• Provide active feedback on and contribute to process improvement for TCM and / or GEC, where a process does not meet standard and fails to provide the guest with a high level of satisfaction (“smile”).Provide active.