• Streamlined the proposal and contract process, reducing turnaround time and ensuring all client contracts were accurately executed and integrated into the billing system for timely processing and dispatch.• Successfully coordinated and scheduled 300+ fire alarm inspections annually through Inspect Point, improving collaboration with the sprinkler division and increasing overall inspection efficiency.• Worked heavily in Salesforce inputting new accounts, scheduling, dispatching technicians and updating all financial information.• Created and processed all invoices for fire alarm and sprinkler, service and inspections through Foundation.• Improved inspection monitoring and work order closure by working closely with onsite technicians to ensure timely submission of final reports to clients.• Efficiently quoted deficiency repairs for non-compliant devices, addressing failed inspection reports.• Played a key role in developing policies and procedures during a critical growth phase, contributing toincreased operational capacity.

• Build strong relationships with clients, driving more than 60% of leads through referrals • Proactively communicate with clients to understand needs and obstacle while actively listening to ensure expectations are met• Perform ongoing market research to remain competitive • Advocate on behalf of clients during sales negotiations

• Managed daily interactions with multiple accounts via email, direct contact and promotional drop-ins • Communicated project status and issues regularly to stakeholders, including leaders, team members, and senior managers• Revised ads as necessary to comply with company and brand guidelines while adhering to the client’s initial vision• Lead team-wide meetings, assign tasks and workloads to employees, and foster collaboration among teams and across departments• Managed cross functional team, spanning two shifts, ranging from production, design, operations and marketing

• Managed client projects from start to finish ensuring project deliverables, milestones, and tasks were completed in a timely matter• Daily scheduling of high volume workflow and overseeing of all integral aspects of each order through production • Met tight deadlines in a fast paced, quick turnaround atmosphere• Collaborated with the Production Coordinator to identify inefficiencies and continuously identify solutions to improve the processes and to enhance internal quality and productivity• Worked closely with the employees to motivate and cross train them in different aspects of the company

• Facilitated orders from start to finish, developing new accounts, quoting and working with vendors to meet clients’ budgets