Ali Shabbir Email & Phone Number

Sage Freight is a company centered on human interactions and relationships, with a strong emphasis on fostering a positive culture and delivering an exceptional customer experience. We hold the conviction that these elements are crucial for transcending from good to great.As a Business Development Team Lead, I am tasked with engaging and cultivating potential leads to establish a dedicated client base for our Hybrid Asset Solution by targeting SMB-level Accounts.• Conduct research and data collection on prospective leads utilizing databases such as ZoomInfo and SalesIntel.• Ensured the HubSpot CRM remains meticulously updated with precise information on existing clients and prospects.• Devised comprehensive reports to discern areas for improvement and optimize strategic initiatives.• Spearheaded the preparation and submission of customer RFPs for seamless customer onboarding.• Led the team to triple appointments and RFI submissions while reducing costs by nearly 80%.

As a Carrier Sales Rep, my objective was to identify, develop, and sustain relationships with both new and existing carriers to enhance business opportunities.• Negotiate rates and terms with carriers to optimize profitability and customer satisfaction.• Facilitate resolution of issues related to shipments by creating and tracking tasks in Turvo TMS.• Analyze industry and geographic trends across the US to uncover new opportunities, assess lane viability, and adapt to evolving market rates leveraging DAT.• Utilize specialized dashboards such as Highway, Carrier411, and Power BI for carrier evaluation and market condition analysis to identify suitable carriers.

Canada

Orchestrated client management and streamlined workflow integration across various campaigns. I oversaw a team of 20+ Operations and Sales Analysts. My clientele included North American energy providers, home security services, and telecommunications operators.• Analyze enrollment rejections and detect fraud utilizing ERCOT.• Oversee all Spanish-language e.g. new service order approvals, renewals, and customer support.• Serve as the principal trainer for new hires across both Operations and Sales departments.• Direct the collections engine, successfully recovering approximately $7 million in arrears within 6 months.

Dubai, United Arab Emirates

Provide coaching and expert counsel to prospective clients planning migrations to countries like Canada, Australia, Finland, and New Zealand.• Evaluate client eligibility and deliver comprehensive assessments to ensure a successful immigration process.• Facilitate training and review sessions with Case Managers and Immigration Lawyers to remain current on evolving rules, regulations, immigration laws, and comprehensive ranking systems.

Dubai, United Arab Emirates

Served as the accredited Public Relations Officer (PRO) recognized by DMCC Free Zone, overseeing the operations of a company with 100+ employees.• Coordinate with vendors, plan events, and ensure facilities maintain current certifications and licenses.• Administer the issuance, renewal, and cancellation of employee visas, and oversee HR functions.• Organize and manage exhibitions and events, including GITEX, IOT, DMEXCO, and GSMA Barcelona.• Serve as the principal trainer for our Live Chat Software for all GCC-based clients.• Augmented sales revenue by 20% through the implementation of targeted sales strategies and enhancing client relationships.Additionally, directed and secured major accounts generating significant revenue, including the Dubai Chamber of Commerce, Aramex Logistics, Knowledge and Human Development Authority (KHDA), Dubai Health Authority (DHA), and DMCC Free Zone.

Chicago, Illinois

Oversaw Business Development for the Spanish region (Spain & Latin America) and directed Client Services for all Spanish-speaking accounts.• Identify and qualify websites that would benefit from Live Chat as a 24/7 service, enhancing lead generation and online support.• Administer the sales pipeline and cultivate leads within our CRM system.• Execute sales presentations of our chat software, highlighting features and tools designed to drive business growth.• Perform quality assurance checks on Spanish-language chats to ensure compliance with customer SLAs.• Managed and secured accounts including FOSS Spain, BSI Spain, and NUANCE Communications.

Bachelor’S Degree

O'Level