Ali Shabbir Email & Phone Number

• Sage Freight is a company centered on human interactions and relationships, with a strong emphasis on fostering a positive culture and delivering an exceptional customer experience. We hold the conviction that these.
• Conduct research and data collection on prospective leads utilizing databases such as ZoomInfo and SalesIntel.
• Ensured the HubSpot CRM remains meticulously updated with precise information on existing clients and prospects.
• Devised comprehensive reports to discern areas for improvement and optimize strategic initiatives.
• Spearheaded the preparation and submission of customer RFPs for seamless customer onboarding.
• Led the team to triple appointments and RFI submissions while reducing costs by nearly 80%.

• As a Carrier Sales Rep, my objective was to identify, develop, and sustain relationships with both new and existing carriers to enhance business opportunities.
• Negotiate rates and terms with carriers to optimize profitability and customer satisfaction.
• Facilitate resolution of issues related to shipments by creating and tracking tasks in Turvo TMS.
• Analyze industry and geographic trends across the US to uncover new opportunities, assess lane viability, and adapt to evolving market rates leveraging DAT.
• Utilize specialized dashboards such as Highway, Carrier411, and Power BI for carrier evaluation and market condition analysis to identify suitable carriers.

Canada

• Orchestrated client management and streamlined workflow integration across various campaigns. I oversaw a team of 20+ Operations and Sales Analysts. My clientele included North American energy providers, home security.
• Analyze enrollment rejections and detect fraud utilizing ERCOT.
• Oversee all Spanish-language e.g. new service order approvals, renewals, and customer support.
• Serve as the principal trainer for new hires across both Operations and Sales departments.
• Direct the collections engine, successfully recovering approximately $7 million in arrears within 6 months.

Dubai, United Arab Emirates

• Provide coaching and expert counsel to prospective clients planning migrations to countries like Canada, Australia, Finland, and New Zealand.
• Evaluate client eligibility and deliver comprehensive assessments to ensure a successful immigration process.
• Facilitate training and review sessions with Case Managers and Immigration Lawyers to remain current on evolving rules, regulations, immigration laws, and comprehensive ranking systems.

Dubai, United Arab Emirates

• Served as the accredited Public Relations Officer (PRO) recognized by DMCC Free Zone, overseeing the operations of a company with 100+ employees.
• Coordinate with vendors, plan events, and ensure facilities maintain current certifications and licenses.
• Administer the issuance, renewal, and cancellation of employee visas, and oversee HR functions.
• Organize and manage exhibitions and events, including GITEX, IOT, DMEXCO, and GSMA Barcelona.
• Serve as the principal trainer for our Live Chat Software for all GCC-based clients.
• Augmented sales revenue by 20% through the implementation of targeted sales strategies and enhancing client relationships.Additionally, directed and secured major accounts generating significant revenue, including the.

Chicago, Illinois

• Oversaw Business Development for the Spanish region (Spain & Latin America) and directed Client Services for all Spanish-speaking accounts.
• Identify and qualify websites that would benefit from Live Chat as a 24/7 service, enhancing lead generation and online support.
• Administer the sales pipeline and cultivate leads within our CRM system.
• Execute sales presentations of our chat software, highlighting features and tools designed to drive business growth.
• Perform quality assurance checks on Spanish-language chats to ensure compliance with customer SLAs.
• Managed and secured accounts including FOSS Spain, BSI Spain, and NUANCE Communications.

Bachelor’S Degree

O'Level