Alisha Chakravarty Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

San Francisco, California, Us

- Act as primary post-sale contact for a large portfolio of clients, helping through an onboarding and implementation process, user adoption, retention, and renewal of accounts- Utilize Salesforce and Gainsight to track trends within accounts and calculate health scores to prioritize critical accounts- Pursue accounts with low health scores and optimize their utilization through training, enabling value adding features, and business/marketing consulting- Proactively reach out to seasoned accounts to perform success calls and encourage client satisfaction- Maintain a deep understanding of the product and speak with clients about the most relevant features/functionality for their specific needs- Work closely with sales, product insight, financial, and technical support teams as an internal advocate for clientsCustomer Support RepresentativeJuly 2016 - October 2016 (4 mo.)- Recognized as one of the top 10 performing representatives within the first 3 months- Resolved inbound customer issues through troubleshooting and effective written and verbal communication- Proficient at positioning to customers about ongoing trends and changes to the product while maintaining an excellent customer experience- Selected to work on a Customer Success outreach project: Contacted customers to help them better utilize all of our product features efficiently. Consulted businesses for marketing improvements and upkeep

Oakland, Ca, Us

- Organize and coordinate marketing campaigns end-to-end- Identify and execute marketing efforts in both real-world and digital arenas- Track effectiveness through analytics- Write compelling copy- Create graphics using Adobe Illustrator and Photoshop- Coordinate and present at various events and trade shows- Plan and execute internal and external events - Manage social media, paid social campaigns (Facebook, Twitter, Google AdWords), and engage with industry influencers

Broomfield, Colotrado, Us

- Actively achieve sales goals, memberships, and targets- Identify client needs through customer outreach and client relationship initiatives- Manage social media channels and assist with studio marketing projects- Operate studio’s front desk activities and provide an outstanding customer experience

- Manage e-mail marketing campaigns - Create and maintain student database - Research relevant topics for radio show, blog, and email content - Reach out to companies with potential interest in our services or for collaboration - Utilize Google programs, Office Suite programs, and Constant Contact

Marketing - Conceptualize and execute all marketing campaigns - Create, promote, and regularly update WordPress website, blog, and social media platforms - Spearhead email marketing campaigns - Draft press releases and business presentations - Liaison with board members to update on company success and progress - Conduct demonstrations for potential customers and investors - Closely collaborate with the CEO on all tasks - Coordinate and oversee trade-show and mall events: 2015 International Las Vegas CES, Westfield Valley Fair MallRecruiting - Create job listings, review resumes, schedule and interview potential employees - Compose contract guidelines and regulations

Bachelor Of Arts (B.A.), Psychology, Minor In Management

Bachelor Of Arts (B.A.), Psychology, Minor In Management