Alisha Ford Email & Phone Number

United States

United States

United States

Delivers timely and effective assistance to customers by leveraging excellent written and verbal communication skills, ensuring that each interaction, whether over the phone or through email, addresses the customer’s needs comprehensively.Utilizes a variety of tools and resources to diagnose and resolve customer questions and complaints promptly, ensuring minimal disruption to their use of the software and maintaining high customer satisfaction.Supports customers in resolving technical problems they encounter with electronic Health record software, ensuring they can efficiently use the software without interruptions to their workflow.Provides detailed guidance and training to customers on the optimal use of the software, helping them to understand its features and functionality fully, thereby enhancing their overall user experience.Recognizes when a customer issue is beyond the scope of first-level support and promptly escalates these cases to the appropriate teams or colleagues to ensure a swift and accurate resolution.Keeps up-to-date with the latest product updates and new features, ensuring that all customer interactions reflect the most current and accurate information about the software.Upholds a friendly, courteous, and professional demeanor in all customer interactions, contributing to a positive customer experience and fostering trust and satisfaction.Works closely with other departments, including the Product and Customer Success teams, to ensure customer feedback is incorporated into product improvements and that customer needs are met comprehensively.

Remote

Remote

Exceedingly patient technical support advisor well versed in providing support for the iOS and macOS platform across multiple devices. Accustomed to step by step problem solving involving the use of various applications and utilizing a database of information to be shared to educate each customer.-Provide escalated support and ownership for customers with complex technical issues. Coach tier 1 advisors on issues with calls and guide them with tools from a knowledge base to assist them with their calls. -Create support tickets for site engineering for technical issues that need further review-Work one on one with site engineering providing technical information from customer devices or accounts to assist in resolving technical issues. -Providing fast paced phone support with potential complex issues from start to finish-Exceptional verbal and written communication in regards to customer interaction, team members and upper management.-Guiding customers through numerous troubleshooting steps to provide support and ensure increased knowledge with their devices.-Working closely with internal departments to ensure best possible path to resolution-Multitasking to research information and utilizing resources while engaging with the customer on a personal level.-Working independently and with a team as the business needs allow-Maintained a consistent CSTAT of 90%-Provided mentor support for new hires to include business practices, guiding new hires through taking their first customer calls, documenting interactions and using software interfaces to locate information needed to perform job duties.

Remote

Managed day-to-day service delivery on large national accounts. Produced strong ongoing employer/recruiter relationships by consistently resolving customer needs in a timely fashion utilizing defined company policies and procedures. Coordinated with Sales and other internal departments to implement customer’s orders. Ensured contract and program implementation plans are consistent with Monster and customer strategies -Served as the first point of contact for customers’ main contacts and recruiters. -Oversaw contract implementation and adoption of products. -Conducted ongoing meetings with customers to increase understanding of their recruitment needs and objectives -Presented multiple Account Reviews to Service Management on a quarterly basis. -Resolved customer issues and ensured customer problems were accurately and completely resolved by using available resources, including online systems -Employed active listening skills, demonstrated patience, and handles difficult customers tactfully, courteously and professionally. -Conducted and hosted webinars as needed

Florence, Sc

Assisted the sales team and external customers with account setups, technical escalations, and product training for accounts with sales spend of greater than 60k per year. -Implemented new and renewed orders and provided on-boarding reports for review.-Worked closely with internal technical support team along with outside vendors for any technical issues and ensuring proper account setup-Provided proactive account reviews that included reporting and PowerPoint slides of product usage and how the customer can maximize their overall experience.-Collaborated with teammates regarding ongoing account issues and brainstormed new ideas-Communicate effectively over the phone and by email within a reasonable time

Florence, South Carolina, United States

Interacted with employers and job seekers via inbound and outbound calls, email and chat. Assisted job seekers in job searches, job applications, and resume updates. Helped employers with job postings, inventory management, processing payments and order support.-Assigned to a special email team based on outstanding customer satisfaction scores to answer incoming emails from customers.-Verified accounts and properly documenting interactions with customers and internal representatives.-Worked on Monster’s Virtual Career Fair, providing customers with virtual interactions, navigating various areas throughout the site. -Chosen to be part of the Process Improvement Board which meets bi-weekly to brainstorm areas of improvement that impact the business-Analyzed and provided technical troubleshooting when necessary.-Maintained a reasonable time in handling calls and after call account notation.

Sumter, South Carolina, United States

Oversaw sales and operation of the store, including opening and closing, managing inventory, and daily bank deposits-Troubleshooting customer’s issues with handsets, fixing customer’s phones or ordering new devices for defective units.-Assisted customers in purchasing handsets for business or personal use.-Managed customer accounts for billing issues and account changes.

Sumter, South Carolina, United States

Assisted customers in purchasing wireless phones, plans and accessories. Facilitated daily bank deposits and ordered inventory. -Set monthly and weekly goals for the store along with reporting daily numbers to the District Manager.-Conducted interviews for potential employees and trained employees on new services and computer programs.-Assisted customers in purchasing wireless phones, plans and accessories. Facilitated daily bank deposits and ordered inventory.

Informed customers on various rate plans and wireless phone options to suit individual needs.-Educated customers in self service options that would help in understanding monthly billing statements.-Manage the satellite location without an onsite supervisor which included opening and closing the store as well as processing weekly deposits.-Delivered exceptional customer service to ensure customer satisfaction.

Education record

Education record