- MarkJames Search Ltd is a global recruitment business specializing in sourcing experienced candidates across the US, UK, & EMEA.- Manage recruitment for business critical & growth hires across Commercial, IT & Operational categories on behalf of our clients.- Expand existing client base by managing and strengthening existing relationships.- Growing contingent workforce revenues through Managed Service Providers (MSPs).- Prepare and deliver compelling presentations and demonstrations to clients, effectively articulating the value proposition of global contingent workforce solution offering.- Collaborate with internal stakeholders, including the recruitment delivery teams, to develop comprehensive and completive proposals that align with client expectations.- Work closely with internal teams, such as marketing and operations, to align business development efforts with organizational goals and maximize client satisfaction.

- Optimize customer experience through key practices: Outsource Advisory Services, Technology Advisory Services, & CX Consulting. - Connect brands to the best-fit outsourcing partners, people resources, technology providers, and leading consultants. - Mitigate client's risk of selecting the wrong Contact Center or Finance and Accounting BPO and/or technology partner. - Assist in the replacement or addition of new BPO partners for client support.- Contact Center Outsourcing, CX Strategy, CX Technology, Business Process Outsourcing, BPO Operation, CX Optimization, Cost Reduction, Talent Acquisition, Journey Mapping, Consulting

• Specialize in the hiring and staffing of Telecommunications consultants for our clients while building quality and trusted relationships• Implement talent acquisition strategies to build a consultant bench across various departments • Work closely with hiring managers to identify open roles or personnel needs and strategize with them in developing and implementing staffing solutions• Conduct thorough intake meetings with hiring managers• Present roles to the recruiting team• Manage the recruiting team and effectively liaison between the recruiting team and our end clients• Support daily recruitment activities related to Talent Acquisition including creating and releasing job postings, candidate screenings, interview scheduling, and offer letters• Lead the Talent Acquisition, Scrum meeting on a daily basis to set the recruiters up on requisition workload while discussing and implementing recruiting strategies• Track and maintain a pipeline of candidates in the Applicant Tracking System, Oracle Taleo• Properly document and manage client staffing activities in SAP Fieldglass – VMS (Vendor Management System)• Schedule interviews in Fieldglass• Provide human resource support and onboard selected consultants in Fieldglass – background check, drug screen, client policy review• Provide Statement of Work, SOW support in VMS• Create the ‘College – To – Hire’ program • Establish and maintain positive relationships with local colleges and their representatives• Source, interview and recommend students with technical degrees for hire at the analyst level• Ensure a positive experience for students by providing timely feedback• Reformat all resumes prior to presenting to the client• Compile weekly data and trends on recruiting and staffing efforts in Excel and send to executives every week• Actively participate in networking groups• Serve as a trusted resource to hiring managers and colleagues on all matters related to talent acquisition.

• Q1 2017 97.4% budgeted target achieved, Q2 2017 163.6% budgeted target achieved, Q3 2017 155.6% budgeted target achieved, Q4 2017 154.3% budgeted target achieved• COE (Circle of Excellence) Top Performers 2017 winner, Business Development Award for outstanding achievement in sales• Manage 5+ MSP (Managed Service Provider) national Engineering & IT accounts• Co-manage a delivery team of 8+• Manage day-to-day operations of client programs, including all stages of the requisition process and MSP and direct hiring manager relationships• Establish, foster and maintain positive working relationships with MSP representatives and hiring managers through regular phone, electronic and in-person contact• Provide oversight, training and leadership to ensure delivery team, MSP supplier, and hiring manager partnerships reach optimal potential• Manage all stages of requisition activity through the use of Vendor Management System (VMS) technology to ensure optimum, cost-effective, timely, and high quality results • Daily use with VMS systems FieldGlass, Beeline, ZeroChaos, Econometrix, IQN, & Agile1• Track account activity (openings, submittals, interviews, offers, starts) by running VMS reports, and reporting those numbers weekly in Excel, Google Docs, and Salesforce• Provide consultative support to delivery team to prioritize job requisitions, as well as clarify job requisition’s skill sets• Manage candidate submittals from delivery team to ensure the best qualified candidates are submitted for MSP/end-client review and placement• Perform site visits and promote communication with MSP representatives and client end-users• Assist with supplier assessment efforts and making recommendations for changes• Oversee consultant on-boarding, orientations, performance reviews, resolution of employee relations issues, and off-boarding activities

• Primarily manage a Fortune 50 account, a Kforce Premier Partner• Mountain West Region Champion's Club Winner, 1st Quarter 2015• Mountain West Region Champion's Club Winner, 2nd Quarter 2015• Conduct 15+ client visits/week• Ensure local market alignment with initiatives related to client targeting.• Call prospective or existing clients to obtain and/or close agreements for services• Conduct market research and qualify/classify target accounts within Colorado• Advise all clientele on strategic staffing solutions• Coordinate with the Delivery Team once a job order need has been identified and obtained• Leverage CRM systems to track and maintain current and prospective clients• Utilize VMS systems to submit qualified candidates and coordinate with prospective representatives (IQN, PeopleFluent, and FieldGlass)

• Promoted from IT Recruiter• Responsible for the planning and execution of business development by targeting accounts, identifying hiring managers, and developing long-term relationships with clients• Partner with hiring managers to understand position requirements, identifying potential sources to find qualified candidates, and developing a recruiting strategy• Educate clients on the company’s large pool of existing candidates and services and present them with solutions to meet their individual needs• Plan networking events to maintain relationships with new and existing clients• Partner and build relations with MSP providers• Utilize VMS systems to submit qualified candidates and track recruiting activities (IQN, Beeline)• Document all account activity in Salesforce• Provide support to clients and act as a liaison between recruiters and hiring managers• Negotiate contract terms and recruiting fees on a regular basis• Assist with recruiting as needed

• Specialized in high level IT recruiting - Software Development, Engineering, Architecture and other highly technical positions.• Partner with hiring managers, HR and business leaders to maximize the overall effectiveness and efficiency of recruitment• Perform all initial interviews/screenings• Explain job details, salary and benefit information in detail to candidates• Selecting topnotch candidates and present them to the client directly or submit them through VMS systems (IQN, Beeline, PeopleFluent and FieldGlass)• Extensive reviewing and formatting of resumes on a daily basis• Maintain information of all candidates in Microsoft Excel• Upon candidate’s selection, complete paperwork required to get the candidate started (knowledge in H1B visa and other visa related hiring procedures)• Provide training to junior recruiter

• Promote and recruit for the company• Manage and monitor the receiving of inventory• Ensure outstanding customer service • Handle customer conflict resolution• Train new hires• Lead an interactive and informative class for consumers, lasting about 45 minutes, and explain the proper steps for beer appreciation• Lead consumers through an informative hour and a half tour of the Anheuser-Busch Brewery and promote consuming responsibly, marketing product, and explaining complex information on the entire brewing process start to finish.

• Teach the appropriate knowledge and skills of ice skating to students• Utilize time management skills in preparing lessons• Plan and manage group ice skating lessons