Alisha Morse Email & Phone Number

•Actively and consistently supports all efforts to simplify and enhance the customer experience.•Conducts sales needs analysis with new and prospective customers, including the development of client-centric product solutions.•Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs.•Responsible for achieving a monthly unit quota in data, phone, and video sales.•Designs, develops, and delivers sales proposals and presentations on product benefits.•Self-generates leads by contacting prospective clients by telephone, cold call premise visits, networking, and industry events.•Qualifies new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management.•Maintains all sales databases necessary to report sales activity and customer information.•Works in conjunction with other business services support groups, including sales support and marketing personnel.•Attends all sales meetings and training sessions as required by management

Harrisonburg, Virginia, United States

•Serves patrons with food and beverages in a positive and friendly manner.•Provides information to help food and beverage selections.•Presents ordered choices in a prompt and efficient manner.•Maintains dining ambiance with an enthusiastic attitude.•Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.•Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.•Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.•Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.•Keeps kitchen staff informed by noting timing of meal progression.•Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.•Responds to additional patron requirements by inquiring of needs and observing dining process.•Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.•Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.•Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.

Harrisonburg, Virginia, United States

• Solicit new and repeat business through a proactive sales approach that incorporates consultative selling skills.• Cultivate and maintain relationships with key hotel personnel to enhance the overall business relationship with the hotel.• Manage all incoming calls and walk-in catering opportunities incorporating consultative selling skills.• Maintain detailed files, notes, records, and trace systems to ensure the meeting and event experience meet the customer's expectations.• Verify space requirements and meeting room set-up with the client and ensure that public space needed is properly maintained and in good condition.• Plan, upsell and detail the meeting/function with the client including space requirements, times, equipment, menus, themes/decorations, etc.• Complete any contracts, prepare the appropriate paperwork, including banquet event orders (BEO’s), coordinate with the appropriate areas in the hotel and resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction.• Communicate group details/changes to all hotel departments, coordinating customer's needs with other property business and activities to ensure customer's expectations are met and the property operates efficiently.• Work and communicate with outside vendors to ensure all needs of clients are met.• Confirm revisions in agendas, room blocks, etc. and notify corresponding departments in a timely manner.• Build and strengthen relationships with existing and new customers to enable future bookings.• Execute contracts and BEO’s, prepare invoices for daily events and ensure timeliness of final payments and deposits.

Harrisonburg, Virginia, United States

• Maintained open lines of communication between front desk, housekeeping, maintenance and other departments.• Maintained guest services systems and office equipment. • Conducted inspections of rooms and public areas to ensure compliance with department standards and guest expectations. • Identified, communicated and followed up on maintenance issues.• Completed daily forms as needed, i.e. status changes, performance log, accident reports, housekeeping logs with times, averages and etc.• Operated hotel equipment in a safe and efficient manner.• Wore protective gear such as gloves, goggles, knee pads to work safely and prevent injury. • Ensured housekeeping equipment is in good working condition, i.e. carts, vacuums, mops, etc.• Supported the hotel in achieving high performance levels in service and profitability.• Held self and others accountable for achieving results. • Supported a culture that promotes high employee morale and performance.• Provided strong leadership, motivate staff to reflect a high level of enthusiasm and guest satisfaction. • Interviewed, selected, trained, and oriented employees per OHM’s process and procedures. • Responded to guest/employee concerns or complaints in a timely and courteous manner.• Effectively coached, motivated, lead and resolved employee concerns by timely communicating on going positive and constructive feedback.• Scheduled staffing and assignment of daily duties to meet hotel needs.• Trained team how to punch in, out and transfer departments.• Used meetings, memos or bulletins to keep staff informed of hotel events, policies, etc.• Assumed managerial responsibilities for the hotel in absence of the GM.

Harrisonburg, Virginia, United States

• Served patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.• Welcomed patients and visitors in person or on the telephone, and answering or referring inquiries.• Optimized patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.• Kept patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.• Comforted patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.• Ensured availability of treatment information by filing and retrieving patient records.• Maintained patient accounts by obtaining, recording, and updating personal and financial information.• Obtained revenue by recording and updating financial information, recording and collecting patient charges.• Assisted in other areas of the office to promote team environment.

Harrisonburg, Virginia, United States

• Reviewed medical documentation to code ICD-10, HCPCS and CPT codes along with modifiers; submit accurate and timely charges through the billing system; respond to queries from patients and carriers; analyze reports to improve processes; and train providers in billing documentation compliance.• Established guidelines for proper coding/billing for providers.• Worked hand in hand with front office staff to ensure that the proper information was received for claims processing.• Oversaw and run necessary reports to ensure that all statuses were worked in a timely manner and helped in any capacity necessary.• Maintained and updated all files including insurance companies, diagnosis, procedure, fees/profiles.• Ran, processed and ensured accuracy of patient statements on a bi-monthly basis.• Worked collections which included mailing of correspondence, working with patients to establish promissory notes for payment and if necessary forwarded accounts to collection agency.