Alisha Shake Email & Phone Number

Christiansburg, Virginia, United States

• Monitored retail and construction sites across US using various camera and voice equipment.• Provided real time feedback and interaction with site via video and audio connectivity.• Alerted owners/clients and authorities based on risk, safety and loss assessments in real time when possible.• Prepared detailed trending reports for clients to identify high risk on jobsites.• Escalated urgent matters regarding customer service to appropriate resolution parties.• Engaged local authorities on matters of loss, risk, and safety in real time.

Burlington, Kentucky, United States

• Provided excellent customer service to both in-store and call-in customers in order to answer all customer questions related to available menu items, services, and issues.• Possessed a thorough understanding of the store's menu items and services in order todeliver a seamless customer experience.

Cincinnati, Ohio, United States

• Established consistent communication with dispatchers about deliveries before leaving the warehouse origin.• Regularly communicated with customers about delivery status updates via phone, text, email, or other communication methods.• Responsible for keeping track of deliveries made as well as reporting associated problems and inquiries to management.• Maintained accurate records of deliveries, customer communications, and route operations.• Provided excellent customer service through both in-person and contactless greetings in order to answer all customer questions related to products, services, and issues.

Corpus Christi, Texas, United States

• Provided customer service and support through product/service matching, customerinquiry resolution, and issue de-escalation.• Responsible for greeting and assisting customers with their project needs via in-personconsultations, email, and phone communications.• Executed as the store's subject matter expert on both inventory and service delivery toensure customers' needs were understood and actioned on.• Advised management and stakeholders on store performance based on cash flow,customer complaints, and overall customer engagement.

Seaside, Oregon, United States

• Executed as the team leader by orchestrating various business operations andfacilitating responsibilities across my team.• Advised colleagues on business best practices to offer expertise in customer service andservice delivery.• Directly responsible for managing, addressing, and maintaining customer complaintswith a focus on customer inquiry resolution.• Possessed a thorough understanding of the business's products and services in order todeliver a seamless customer experience.• Orchestrated a meticulous and documented approach with regards to processingcustomer orders, purchases, returns, and account creation in order to increase overallstore performance.• Established an ongoing cadence with colleagues and team members in order to ensureefficient workflows were in place and expectations were being met.• Provided product and service recommendations to customers based on their needs,requests, and previously identified shopping habits.