Strategic and result-driven Customer Support Executive with 5+ years of experience in identifying and implementing process improvements. Skilled in requirement gathering, data analysis and visualization using Power BI, generating reports and dashboards, planning and executing UATs and documentation.
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Business AnalystTata Consultancy ServicesPune, Mh, In -
Customer Support ExecutiveTata Consultancy Services Jun 2020 - PresentPune, Maharashtra, India● Coordinated with cross-functional teams to manage and deliver projects on time.● Conducted detailed requirement gathering sessions with stakeholders to understand business needs and objectives.● Create and maintain comprehensive user manuals, technical documentation, and process flows for internal systems, ensuring clarity and usability.● Analyzed and documented business requirements, functional specifications, and user stories for OEC Program.● Created and maintained data visualization reports and dashboards to assist Operational Team Lead and operators.● Identified inefficiencies in existing processes and proposed creative solutions to resolve problems faced by operators on the field.● Created and maintained detailed project documentation, including business cases, process maps, and user guides.● Designed detailed UAT test plans outlining test scenarios, test cases, and expected outcomes.● Executed test cases in the UAT environment, verifying that the system met the specified requirements and acceptance criteria.● Recorded test results, including pass/fail status, and documented any discrepancies or issues encountered during testing.● Provided regular updates related to ongoing tasks to client and other stakeholders resulting in increased customer satisfaction rating to 98%. -
Aerospace EngineerTata Consultancy Services Jun 2019 - May 2020Bangalore● Experience in NX Unigraphics tool.● Drafted aero engine externals such as harness, tubes, and brackets. After successful review released the parts for production. ● Understanding the requirement from customer and providing creative design solutions. Also suggested design solutions to enhance the performance of engine.● Used Vis Mockup tool for visualizing the engine and to understand the impact of new design solution.
Alisha Tamboli Education Details
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Skn Sinhgad College Of Engineering PandharpurMechanical Engineering -
Vidya Pratishthans Arts, Commerce & Science College, M.I.D.C.Baramati, Pune 413100Science -
S.M.S.M.P.V.VelapurSchool
Frequently Asked Questions about Alisha Tamboli
What company does Alisha Tamboli work for?
Alisha Tamboli works for Tata Consultancy Services
What is Alisha Tamboli's role at the current company?
Alisha Tamboli's current role is Business Analyst.
What schools did Alisha Tamboli attend?
Alisha Tamboli attended Skn Sinhgad College Of Engineering Pandharpur, Vidya Pratishthans Arts, Commerce & Science College, M.i.d.c.baramati, Pune 413100, S.m.s.m.p.v.velapur.
Who are Alisha Tamboli's colleagues?
Alisha Tamboli's colleagues are Sathish Kumar, Avik Sengupta, Madhavi Lathkar, M Sameer, Samiksha K., Surajee Vupparapalli, Vibin Abraham.
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