In this position, I answer phones, schedule appointments, complete customer billing, process invoices, work on billing, and do whatever else needs done that day. I'm the queen of multi-tasking at this job. I enjoy how each day there's something new going on and how I get to help the customers.

During my time at the bank, I processed customer transactions, reviewed accounts to ensure customers had the appropriate products for their banking habits, and recommended products based on need. My favorite aspect of this job was working with people to ensure their banking needs were met. Entering into this field caused me to be more interested in improving my own knowledge about finance and money. This shows in my ability to help customers fill their financial needs and my improvement in sales skills.

While at Mount Bakery, I assisted customers with purchases, made coffee, cleaned, and stocked inventory. I also helped my coworkers with baking tasks. During my shift, I balanced front and back of the house tasks, which improved my time management and prioritizing skills.

My time at T-Mobile was instrumental in teaching me a couple of things. The most important was how to diffuse tense situations. The basic functions of my job were to assist customers with technical and billing issues over the phone and then sell our products and services to them, but I quickly learned that just focusing on basic functions didn't make you succeed in the position. I learned to relate to the customer, consider his or her point of view, offer the best solution I could, and let them know that I cared about the issue at hand. I also became much more comfortable with sales.

When I started at Extended Education, my main tasks were editing press releases and doing general office work like filing, sending out mailings, and delivering marketing materials to the appropriate campus locations. During my employment for this department, I consistently took on more responsibility. I learned how to make my skills known and was able to write press releases, edit university webpages, and reorganize our filing system for past marketing campaigns, among other things. I also learned to manage my time well and kept track of many concurrent campaigns and their schedules. This helps me to this day when I need to prioritize large amounts of work.

I delivered newspapers to local businesses to provide the community with news related to the campus. This position showed me that I was skilled at working independently and able to still be efficient and accurate at my job without supervision.

I participated in the creation of content for the academic section of Western Washington University's viewbook through a service learning opportunity presented in my Advanced Technical and Professional Writing class. I worked with a group to research the university's academic programs, write content, create a style guide, and implement the style guide to create page layouts for the academically focused viewbook pages. The viewbook was sent out to high school students and their parents across the country.

I researched and wrote articles on alternative wedding ideas and vendors utilizing search engine optimization. The main thing I learned from this internship, other than how many different styles of weddings you can have, is that I am able to delve quickly into a culture and write for that audience. During my time writing posts for Tattooed Bride I was unmarried and did not have tattoos, but the mission of the site to show people they could really make their weddings reflect them resonated with me and I was able to use the belief I had in that vision to fuel my posts.

I served locally roasted coffee and food to a wide variety of people and honed my customer service skills in this position. It was my first experience working with the general public and having coworkers so I learned many communication skills here and became more comfortable talking to people I hadn't met while making coffee for them.