-Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales. -Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators. -Forecast sales targets and ensure they are met by the team. -Present business development training and mentoring to business developers and other internal staff. -Set up meetings between client decision makers and company’s principals

- Supervised a team of 20 agents on sales floor, by training them to maintain accurate workflow to perform their duties, constantly motivating to hit their targets and ensuring company profitability- Conducted products trainings to improve agents' overall ability to find better deals in GDS (Apollo, Sabre and Amadeus)- Evaluated on-the-job performance of agents in the team, by analyzing their work and planning the ways of improving their overall results - Monitored all sales at… Show more - Supervised a team of 20 agents on sales floor, by training them to maintain accurate workflow to perform their duties, constantly motivating to hit their targets and ensuring company profitability- Conducted products trainings to improve agents' overall ability to find better deals in GDS (Apollo, Sabre and Amadeus)- Evaluated on-the-job performance of agents in the team, by analyzing their work and planning the ways of improving their overall results - Monitored all sales at hourly basis and manage all communication with sales staff- Attended various seminars and trainings on personal development and communication skills to achieve flawless professional behavior to all clients- Handled customer questions, complaints, and issues in various force-major situations- Monitored and provided authorization to ensure fraud prevention in the payment system- Assisted other department to maintain and enhance better performance for company to ensure high quality service - Organized extra curricular activities to bring team spirit Show less

- Learned airline policies and procedures, and strategic management - Made professional, accurate, cost effective travel arrangements for clients while providing excellent customer service- Answered phones professionally, courteously and promptly- Proactively marketed, sold and consulted with clients in regards to air, car and hotel products and all other related services- Kept up to date with knowledge of the travel market and preferred vendors- Communicated with English… Show more - Learned airline policies and procedures, and strategic management - Made professional, accurate, cost effective travel arrangements for clients while providing excellent customer service- Answered phones professionally, courteously and promptly- Proactively marketed, sold and consulted with clients in regards to air, car and hotel products and all other related services- Kept up to date with knowledge of the travel market and preferred vendors- Communicated with English speaking clients- Post-sale follow-up to ensure that the relationship between the company and client is maintained - Ensured accommodations and flight proposals meet specifications of customer needs Show less

- Laid the foundations of company’s first online learning platform- Developed ideas, created sketches and delivered compelling content- Produced videos and slideshows using various software (Camtasia Studio, Sony Vegas, PowerPoint)