• Transport medical items and documents amongst labs, hospitals, clinics and other healthcare facilities • Manage pickups and deliveries• Document movement of medical property and equipment• Communicate directly with healthcare providers

• Providing world class service to participants from various financial backgrounds • Meeting service expectations while establishing professional rapport• Using various computer programs to assist with 401K loans, withdrawals and inquiries • Assisting with navigation through online services and performing password resets• Researching various 401K plans and resources to educate and assist participants with making informed financial decisions• Actively listening to understand the underlying needs of each participant • Resolving participant problems and concerns with tact and efficiency

• Participated in Birmingham's first MySSA Help Desk Pilot where my duties included: independently identifying and resolving technical issues, preforming password resets, resolving authentication and registration questions, resolving navigation issues, determining data discrepancies, removing online account lockouts, and blocking online access due to fraud.• Served as a technical resource to my co-workers by helping them to research information and resolve technical issues• Voluntarily provided guidance, helpful resources, and training tools to CSR trainees regarding Social Security policy, procedures and guidelines as well as providing technical assistance with navigating properly throughout various computer-based programs• Demonstrated exceptional interviewing skills by listening attentively, asking pertinent questions and resolving the issues and concerns of beneficiaries, representatives and inquirers • Handled difficult and irate callers with courtesy and concern• Processed overpayment and waiver requests including appeals, negotiating installment agreements, making decisions on waiver requests under $1000, cross program recovery adjustments and resolving B3/B5 overpayment diaries• Clarified regulations, screened for potential benefits, made referrals and scheduled appointments to apply for monthly benefits• Advised individuals about Medicare concerns regarding enrollment and entitlement, premium collection and processed Medicare enrollment forms for general enrollment (GEP) and special enrollment (SEP)• Updated pertinent contact information and direct deposit account information on current and pending claims• Promoted and offered eServices to provide a more convenient method of conducting Social Security business• Completed various reports such as student reports, death reports, work notice reports, post-entitlement reports, and recontact reports• Identified and gathered information regarding potential Social Security program abuse and fraud

• Organized private events for companies and individuals • Met with clients to discuss their needs • Maintained partnerships with talent, vendors and caterers • Oversaw the set-up, execution and cleanup of events • Directed weddings • Hosted receptions • Organized annual fundraiser events • Solicited donations for fundraiser events • Facilitated silent auctions for various fundraisers • Researched, recruited and hired assistants, talent, vendors and caters for various events • Handled billing and contracts for various events