• Responsible for the supervision of staff ensuring the provision of high-quality service.• Dealt with serious customer-service issues & customer complaints.• Stocktaking, inventories & transacting with suppliers.• Maintaining statistical and financial records.• Organizing the hotel’s marketing & advertising activities.• Design, supervise & update the hotel’s webpage.• Managing the procurement for the hotel’s needs. • Carrying out inspections of property and services.Skills gained: HR management, consumer behavior, economic research, advertising, organizational planning.

Responsible for the revenue coming from England, Italy, Czech Republic and GreeceProject Management for implementing the ABC Analysis through statistical algorithmsProject Management for profit margim optimization through statistical simulations aimed at different sales channelsProject Management for process improvement in the Marketing Department

• Researching and reporting on external opportunities & potential strategic partner relationships for product lines.• Providing customer service by operating the Brilliant and the POS system. • Coordinating services for events and operations in various departments & managing the entire product line life cycle from strategic planning to tactical activities.Skills gained: Good time management, strong understanding of customer and market dynamics and requirements, ability to oversee all marketing, advertising and promotional staff and activities, budget management, developing IT skills.

• Responsible for selecting trainees & organizing training seminars upon the NGO’s actions. • Correspondence, telephone follow-ups, archives assistant in fundraising department.Skills gained: Interpersonal communication, presentation Skills, training & facilitating Skills.