Alison (Ali) Albers Email and Phone Number

• Stabilized custom application and remediated urgent user pain points to successfully move from Minimum Viable Product (MVP) to full scale. • Leveraged Jira, Lucid Spark, and Mural to drive agile scrum ceremonies and processes across a team of full stack JAVA engineers.• Participated in user workshops to analyze requirements, functional design, and gain user sign off as the foundation for the Software Delivery Lifecycle (SDLC).• Guided business partners to establish objectives, capabilities, and technology priorities to define roadmaps and measure success.• Created a user engagement process to address defects, enhancements, and inquiries.

• Lowered Total Cost of Ownership (TCO) for Enterprise Amazon Web Services (AWS) platform including RedShift, Matillion, and Glue by acting upon performance concerns and excessive costs. Accumulated savings of ~ $20,000 per month.• Adopted product owner mindset focused on a holistic approach integrating developers, clients, solutions, and technology to deliver positive outcomes.• Partnered with Global Product and Supply Chain (GPSC) to simplify the data landscape, ingest source system data into a centralized data lake house, curate data per business rules, and make data available for consumption. • Executed Agile methodology using Jira and ServiceNow to lead data engineers in collaboration, dependent team expectation setting, breaking down work and estimations, and continuous integration & continuous delivery (CI/CD) in Enterprise Google Cloud Platform (GCP) BigQuery.• Surged team capacity by hiring short-term contractors, established a remote onboarding process that ensured resources hit the ground running as part of the team. • Implemented Managed Services Agreement (MSA) run operations focused on accountability, global collaboration, and client experience. Increased run efficiency via priorities, communication, and metrics. • Led team in all phases of internal audit on AWS platform. Facilitated communication with dependent teams, responded to findings with comprehensive solutions, and met timelines.

• Assessed complex client scope to develop and implement an analytics delivery model. The new process allowed for balanced work allocation among team members, consistent communication with clients, and sustainable analytics support.• Created a multi-year strategy for team scope, capability, and personnel structure intended to grow the value provided to CSS, retain and cross-train employees in technical competencies, establish a career road-map for an analytics team, and increase client self-service.• Revamped legacy solutions built on very specific requirements to include additional data sources and attributes for a more comprehensive story. These standard offerings, leveraged by a larger client base, contributed to the team's sustained analytics support. • Developed controls and standards to ensure solution quality, accuracy, and team branding. • Created comprehensive analytics portfolios in the areas of Customer Service, Field Service, Customer ordering and Invoice Experience (EDI, price match, fill rate, and service issues), Supplier Agreements, Customer Master Data, Pricing Research/Resolution, and Customer Implementation.• Championed initiative around team documentation empowering team members to share their knowledge and experience, increase business continuity, and decrease the time required for data exploration within the most utilized data sources.

• Analyzed ITSM problem management process and built in simplicity, including ServiceNow enhancements, for an improved user experience and adoption.• Implemented trend problem process resulting in better analysis used for organizational learning and to deter occurrence of impacts. • Reduced problem case backlog through record audits and accountability.• Leveraged Client Aligned Team (CAT) leads to assist application teams in problem task resolution.• Developed requirements and implemented Problem Dashboard in Numerify.• Facilitated technical Root Cause Analysis (RCA) meetings to address customer impacting IT events, uncover technical dependencies and to determine permanent corrective actions.• Governed Incident and Problem processes with ITIL fundamentals.

• Project manager for implementation of SharePoint in China and the global solution of Workday Recruiting within the Human Resource segment. Project analyst for TPM Storage Technical Refresh.• Recognized the value of and requirements for communities of practice, adoption activities, support models, SOPs, training and RACI outlines as part of software implementation.• Managed requirements with quality solutions, customer satisfaction and stakeholder collaboration; efficiently managed costs, ensured quality service to the business and mitigated risks.

• Facilitated client requirements through the use of Microsoft Project to create an achievable work plan, timeline, and to track completion of deliverables.• Identifyied processes to add value to activities and motivate project team members while overcoming challenges and accepting responsibility to meet clients’ requirements.• Managed requirements with quality solutions, customer satisfaction, and forecasting challenges and opportunities. • Facilitated HSEEP compliant exercise design teams and exercise execution.

• Developed metrics, tracked progress, and regularly reported analysis to executives; forecasted results, set priorities, and contributed to strategic initiatives. • Managed employee education life cycle to build employee skills, retrain on legacy processes, introduce new functional processes, and business critical skills.• Identified desired employee work outcomes and developed business unit learning objectives that resulted in achieving 90% in training metrics.• Identified and solved training deficiencies through requests for assistance, questions and issues on content delivery, participant feedback mechanisms and understanding customer needs.• Ensured compliance with regulatory guidance, laws, and executives’ intent while advising associates and management, driving results, and guiding decision makers.• Wrote policy on performance management, talent architecture, retention of top employees, and wellness goals.

• Led a specialized team with advanced technical capabilities relied upon as Subject Matter Experts. 1 of 57 teams in the U.S. funded for domestic operations involving weapons of mass destruction.• Trained by the Federal Emergency Management Agency, Dept. of Energy, Dept. of Justice, and Environmental Protection Agency for certification in advanced detection and identification technologies.• Advised external organizations on best practices and lessons learned in order to enhance their ability to meet their strategic goals, and objectives. • Made decisions, solved problems, and assessed risks using a structured process that allowed for creative solutions; maximizing positive results.