As Partnerships & Operations Director I am responsible for delivering all VEI events consistently, to the highest standard as well as exploring all monetization opportunities to maximise revenue and bring the events in on budget. Working across a wide range of tech platforms I am the main point of contact for all internal and external event stakeholders: - working with Speakers to navigate the platforms, troubleshoot technical issues and ensure VEI brand guidelines and best practice are followed- liaising with Sponsors to establish requirements, manage expectations and ensure best possible customer experience and ROI - sourcing, negotiating, building and managing relationships with Suppliers including platforms, production companies etc.- developing best practice models for event delivery- creating schedules and project plans to maximise performance as well as creating post event reports to analyse data, review execution and shape future strategy

Building on the Head of Operations UK role as Group Operations Manager I was responsible for the complete oversight and professional delivery of all EMEA-organised events, features and projects within the Maritime & Aviation portfolio across the UK, Europe, Asia, the Middle East, the Americas and Australia ensuring everything was consistently delivered to the highest possible standards and to the satisfaction of all parties involved.Managing a global team of Operations Managers, Executives and Assistants I was the key point of contact for senior leaders and commercial teams as well as a key member of the EMEA Operations leadership team, forging strong links and ensuring process alignment and synergy within EMEA and the wider Informa global Operations teams. Responsibilities included: - Resourcing and scheduling to meet staffing needs, line managing reports and remotely managing event allocated global team members to effectively balance workloads and priorities.- Accountability for setting, forecasting, monitoring and achieving budgets - Collaborating with the HSS director to develop procedures and ensure all health, safety, security and sustainability guidelines were adhered to - Implementing and monitoring internal and external SLA's - Creating best practice models to foster a consistent global operational experience - Innovating changes and improvements to the customer experience Events included: Routes Americas/ Routes Asia/ Routes Europe/ Routes Silk Road/ Routes WorldwideAP&M Europe TOC Americas/ TOC Asia/ TOC Europe/ TOC Middle East & Africa Seatrade Cruise MedSeatrade Maritime Middle East Saudi Maritime Congress

As Head of Operations of the Informa Markets UK division I was responsible for the professional delivery of global events within the print, health & nutrition, transport & logistics and materials handling portfolios across the UK, Europe, Asia, the Middle East and the Americas.As well as leading, managing and mentoring a team of Operations Managers, Executives and Assistants I personally delivered up to 5 events annually ensuring all were executed on time and within budget.Working closely with the COO EMEA as well as Event Directors, Health, Safety & Security (HSS) Directors, Procurement, Venues and Suppliers the role also included: - Developing and implementing policies and procedures for operational best practice - Shaping company HSS guidelines and adhering to all HSS compliance requirements and improving HSS onsite delivery - Setting, forecasting and managing budgets - Identifying opportunities to utilize new technologies to improve processes and customer experience both internally and with external Suppliers - Providing operational contributions towards portfolio/ event strategy - Procuring, managing and reviewing Suppliers, working towards a long-term culture of cost saving - Building constructive partnerships with suppliers to evolve operational strategy - Initiating ways to improve the customer journey - Tracking and reporting key functional metrics to improve operational effectivenessEvents included: Intermodal Asia & Intermodal Europe IMHXTOC Americas/ TOC Asia/ TOC Europe/ TOC Middle EastIPEXVitafoods Asia & Vitafoods Europe TCS&D

Adding to my previous role, as Senior Operations Manager I was responsible for leading, managing and delivering operational efficiently to the highest standard across a number of portfolios from inception to onsite delivery.Delivering up to 8 events personally my responsibilities included: - Creating, designing and executing operational strategies factoring in best practice, costs, timelines and resources- Working closely with internal and external stakeholders to clearly communicate operational activities- Liaising with sales, marketing and content teams to design and fulfil the customer journey - Researching, identifying and developing products and services to enhance, improve and add value to the events - Acting as key point of contact for all internal and external operational queries for allocated shows - Leading, managing and mentoring the Operations Executives and Operations Assistants providing ongoing support- Negotiating best prices and contract terms throughout Supplier tender processes - Managing budgets and maintaining tight cost control - Being responsible for adhering to company Health, Safety and Security guidelines pre-show and onsite - Ensuring all customer documentation is proofed, produced and delivered on time - Managing, developing and reviewing Supplier relationships throughout the show cycle via pre-event briefings, onsite planning meetings and post-show evaluations ensuring compliance with SLA’s- Improving and innovating existing internal processes and procedures, keeping up to date with new innovations and opportunities to enhance eventsEvents included:Intermodal Asia & Intermodal EuropeIMHXTOC Americas/ TOC Asia/ TOC Europe/ TOC Middle EastIPEXVitafoods Asia & Vitafoods EuropeTCS&D

Ensuring that all aspects of the events were delivered on time, safely, on budget to Informa company standards. Planning and managing each event to meet the needs of all attendees, sponsors, suppliers and partners pre-show and onsite Managing, supervising and reviewing performance of all appointed Suppliers Implementing all company H&S policies and ensure working practices meet regulations Undertaking the organisation of related external events (networking receptions, awards dinners, round tables etc.) in line with sponsor and team requirements Maintaining the exhibition floorplan and exhibitor services manual updating as required Managing all exhibitor technical queries and relationships Creating all show features and signage and innovate with new ideas Ensuring best practice is adhered to at all times so that client and team expectations are satisfied Producing post-show reports to improve future performanceEvents included: Aquaculture Asia/ Aquaculture Europe/ Aquaculture UK ExpoPesca Fish Africa/ Fish MoroccoFishing