Ally (Alison) Campbell Email & Phone Number

Service Manager for EA (employment advisors) in NHS Talking Therapies for Derbyshire and Newham.Additional duty: Diversity Champion, member of the Diversity and Inclusion group and Lead of the LGBTQIA+ Employee Relationship Group.Additional duty: Improvement Practitioner and Change Agent, following Lean Six Sigma Green Belt training February 2022.

Performance Delivery Manager for EA (employment advisors) in IAPT (Improving Access to Psychological Therapies) Derbyshire - joint DWP and DHSC funded initiative commissioned by Derby and Derbyshire CCG.Additional duty: Operations Lead for our employability apprenticeship partnership with Total Training (Oct 2021-Oct 2022). Additional duty: Diversity Champion, member of the Diversity and Inclusion group and LGBT+ sub-group.Additional duty: Improvement Practitioner and Change Agent, following Lean Six Sigma Green Belt training February 2022.

Derbyshire, England, United Kingdom

Team Manager for EA (employment advisors) in IAPT (Improving Access to Psychological Therapies) Derbyshire - joint DWP and DHSC funded initiative commissioned by Derby and Derbyshire CCG.

Belper

- Development and roll-out of a new collaborative business operating system, including the recruitment and training of page administrators, departmental page reviews, engaging general users, and solution development planning.- Business process mapping, sharing all business processes internally, and improvement capture with solution recommendations.- Team manager within Business Support, with technical development, customer (colleague) journey, and service excellence specialisms.

Central East Region

- Regional management of the PSA Group (Peugeot, Citroen, and DS Automobiles) used car programme, responsible for 60 dealerships within the Central East region- Business development focused upon used car retail sales, extended warranty penetration, sales and aftersales customer retention, and aftersales claims management and burn rate.- Identify opportunities for dealerships to maximise profit and retention, including key management negotiation, price reviews and programme strategy, team training, and data monitoring and analysis.Key Achievements:- Consistently achieved both volume and margin performance across manufacturer groups for my region.- Successfully maintained a lower than average loss ratio across the region, despite a national increase, through stock profiling, management negotiations, and targeted client education.- Increase support levels of key clients from notable under-performance to targeted compliance, through both strategic and operational interventions.

Mini Derby

- Finance and Insurance sales targets, regulation and compliance, and team coaching and development- Enquiry Management for 8 new and used sales executives, including part exchange valuations, deal stacking, and reviewing sales opportunities- Retention handling, including early settlement requests, end of term agreements, and prospecting and campaign development- Customer service and complaints handling for current or archived deals, for F&I, vehicle, or sales experience queries- Reporting and Forecasting for local and regional purposesKey achievements:- Consistently best performing dealership for used F&I within the region, exceeding regional average penetration and PPU for 90% of objectives- Achieved 30% finance retention in the last plate change month by creating a thorough process to manage potential retention customers throughout their end of term journey- Supported the Sales Leader role during a 6 month period without a Head of Business, with no decease in F&I performance

Motorhouse Leicester

Pendragon PLC management programme, to progress to dealership management within Evans Halshaw and Stratstone. Targeted on:- unit sales, add ons, and PPU- proving leadership potential and impact on the business- demonstration of personal motivation and development- customer focus and commerical awareness.Key achievement:- Authorised for Business Management development after only 3 months, leading to an internal move.

Derby, United Kingdom

- Commercial targets for vehicle sales and add ons; exceeding my second month target by 40% and consistently highest selling for service plans- Process sales, implementing group standards and FCA regulation, handling objections, and closing a deal- Customer satisfaction; received upper quartile scores, resulting in a departmental quarterly bonus, every single month- Vehicle progression from sale through delivery, including problem solving and delay negotiation- Motability specialist, including being selected by head office to handle challenging and potentially problematic casesKey achievements:- Achieved 86% and 97% mystery shop scores, the highest within my team.- For my first quarter as a Motability Specialist I achieved 100% of the bonus available for the department, against only 70-80% awarded for the previous two quarters.

Derbyshire

- Self-employed part-time to develop the skills and experience required for a career change- Business management to build a customer base and create reliable self-branding, using organisational and time management skills to balance alongside full-time employment- Sales targets achieved through customised sales pitches, personalised party presentation, and innovative marketingKey achievements:- Received recognition for exceeding both the qualifying target (for new consultants) and standard consultant target in my first month.- Identified within my second month as a desirable unit leader, and head-hunted by the regional leader to make a full-time commitment.- Exceptional monthly sales and customer growth (over 100% increase each month for the first three months), despite only evening/weekend commitment.

Derby, United Kingdom

- Service coordinator, managing both higher and further education representation structures, including review and expansion- Volunteer manager of 600 higher education (12 senior) and 80 further education (2 senior) representatives, including recruitment and training- Department mentor for elected officers, including training, support, and department operational duties- Policy development, supporting policy reviews and overseeing implementationKey achievements:- Effective review and restructure of further education representation across two colleges, resulting in heightened engagement of students and staff, enhanced quality and quantity of data, and a hierarchical structure fit for purpose.- Delivered a higher contribution from the union in a shared service conference, resulting in a significant increase in delivered workshops and notably increasing delegate awareness of union involvement from the previous years.

Loughborough

- Service coordinator of information, advice and guidance service regarding university policy, including direct casework and advocacy- Volunteer manager of 500 representatives, 10 senior representatives, and 12 advisors with confidential casework responsibilities, including recruitment and training- Project management, supporting volunteer senior representatives to launch departmental specific projects in line with organisational priorities- Statistical recording and analysis, including service review and developmentKey achievements:- Development of senior level volunteer advisor role, ensuring progression for long term advisors and delegation of a wider range of cases down to advisors. - Sustained service coordination in the absence of a service administrator, duties absorbed into my role and advisors trained accordingly to support.

Cheltenham

- Senior manager and trustee of 50 staff and 10,000 members; non-profit organisation- Department manager, including strategic development and operational review - Project management, including managing shared and external service support staff, direct line management of project staff, and showcasing successes across the sector- Campaign manager across education and welfare remit, including budgeting and analysis- Events planning, for fundraising, social, and corporate purposes- Developed and delivered conference workshops for a range of sector bodies, including National Union of Students, Higher Education Academy, and National Coordinating Centre for Public EngagementKey achievements:- Launched student-nominated awards and revitalized existing staff-nominated awards, to gather data that informs teaching development, shape education towards student satisfaction, and celebrate staff excellence. A now annual event in the university and union calendar.- A valuable team member from conception to launch of a university department created in response to the challenge of enhancing student employability. The department exceeded initial project requirements and became a sector-leading example, which I was invited to showcase at the prestigious Higher Education Academy’s 2012 Summit.

Master Of Arts (Ma), Media And Creative Enterprise, Merit

Critical understanding and development of media impact theory, from production to consumption, analyzing the history and development.

Diploma, Cognitive Behavioural Therapy, Pass

To formalise the behavioural approach I take to coaching and performance development

Bachelor Of Arts (Ba), Media, Communication And Culture, First Class With Honours

This highly theoretical course taught media theory and research methods across a range of mediums, leading students to challenge.