Senior Customer Service Representative
CurrentI was initially hired at Vector Security Networks (VSN) as a temp-to-hire Data Representative and transitioned to a full-time role after graduating from George Mason University. In this position, I activated and troubleshot passcodes for a range of store associates, from key holders to District Managers, using various monitoring software. After gaining experience in the data center, I was promoted to a Customer Service Representative role, where I assist commercial customers with alarm-related issues. My responsibilities include remotely troubleshooting problems and creating service requests for issues that require on-site technician intervention. As I gained seniority on the customer service team, my supervisors entrusted trainees and other department additions to me to be their first exposure to the complexities of our workflow and the mechanisms of our alarm systems, monitoring software, and customer care. I was recognized for my ability to clarify our various systems and responsibilities, and my positive and effective communication with customers, reassuring new hires in the face of daunting and complex systems.
