Alison Cramer Email & Phone Number

West Reading Pa

Responsible for recruiting and evaluating incoming students. Provide prospective students with program information in hopes of attracting them to B.T.I., playing both advisory and customer service roles by providing information and direction, as well as promptly answering all questions in order to ensure student satisfaction. Essential job functions include setting appointments and conducting interviews of prospective students, reading applications, answering application and enrollment questions, guide school applicants through the application process by helping them assess their skills, education and career goals in order to choose the best educational program. Provide general information on registration program selection, classes, academic requirements. Finalizing admissions decisions, hosting tours of campus, planning orientation events, responding to web inquiries, follow up with applicants to update statuses to answer new questions, explain academic programs and courses, financial aid, recording information in a database, attending all required team and company training. Telecounseling prospective students to encourage campus visits as well as apply for admissions, maintain appropriate follow up communication with these students, regarding status of their applications for admission and financial aid. Supporting B.T.I. marketing efforts and messaging. Representing B.T.I. at public events and career fairs. Accurately completing of all student enrollment documentation and forms. Maintaining a pleasant and professional attitude and appearance, supporting a team-oriented work environment. Following best practices and complying with all company policies and procedures. Upholding highest levels of professionalism and ethical conduct. Excellent organizational, communication, listening and interpersonal skills.

Reading, Pennsylvania Area

Conducted comprehensive assessments, making recommendations for level of care.Served as a mentor to new Assessment workers and interns.Handled difficult, complex, challenging cases including Mental health issues.Provided immediate intervention as needed.Inputed and maintained data in consumer based automated system accurately and on a timely basis.

Downingtown, Pa

Establishment and management of branch office in Fitness Center.Promoted to 700+ member Fitness center where I had a 95% closure rate on sales of memberships, products and services.Management of all pertinent accounting and statisical procedures.Development and implementation of effective marketing strategies for prospective clients.Coordinated training for regional management program.

Swedesboro Rd., Wayne, Pa

Managed projects and implementations for Global Interpersonal Skills Training Corporation.Supported sales associates in promotion of product.Prepared presentation materials required.Considerable working knowledge of managerial principals, techniques and practices.

601 Westtown Rd., West Chester, Pa 19380

Identified care plan need and outcomes while managing a caseload.One-to-one and family interaction with clients.Planned appropriate interventions and strategies with clients.Collaborated with Protective Services Department and Registered Nurse.Managed and diffused potentially explosive situations.Created Health and Safety plans for each client. Extensive communication and collaboration with other community agencies.

400 N. Broad St., Lansdale, Pa 19446

Managed extensive caseload of diverse clientele.Client advocacy and support through network resources acquisition and personalized programs.Developed service plans in conjunction with treatment team goals.Assisted in implementation of the service plan.Crisis intervention and management.Collaborated with psychologists, psychiatrists, and other community support systems staff.Trained in Mandt system dealing with both aggressive and non- aggressive behaviors.Liaison between client and service providers.Extensive outreach through regional travel.Appointed to Quality Control, Assurance and Review Committee.Promoted from Children's Intensive Case Manager to Adult Resource Coordinator.

Bachelor Of Science (B.S.), Social Sciences, Business

Activities and Societies: Ski Instructor, Part time, Loon Mountain Ski Area, N.H.;Member of Outting Club Played Flute for Concert.

Associate Of Arts (A.A.), Open Elective-Social Sciences

Activities and Societies: Member of Green Mountain College ski team 1980-1982.Raced for Green Mountain College ski team; Received the Most.