Alison Dobbs Email & Phone Number

Greater Nashville Area, Tn

Univita helps insurers bring leading-edge products to the market and deliver enhanced service to their customers through a specialized understanding of the unique needs of older populations.Univita provides long term care insurance support from initial policy design to claims and care management with specialized systems and staff. They provide comprehensive solutions for all aspects of long term care insurance policy administration and maintenance. They handle all processing and communications for premium billing, collections, rate changes and benefit and coverage changes. In addition to, performing individual health assessments to evaluate patient health status and determining policy and claim eligibility. Managed a staff up to 18 to ensure continuity of quality and production on claimant benefit eligibility. Partnered with the client to develop and implement business and complaince related changes. In addition, to process redesigns to improve efficiency and the quality of the processes and workflows to improve customer satisfaction. Identified trends and proposed recommendations to the client's Legal and Executive Management Team to reduce formal and informal complaints.

Greater Nashville Area, Tn

Developed talent among team members. Ensured service levels, quality and production levels were met for CNA's long term care new business. Collaborated with peers to implement efficiencies to enhance company profitability. Provided sales support for the Managing General Agents on insurance portfolio, marketing promotions and incentive programs. Built prosperous partnerships with Managing General Agencies by identifying and understanding their needs; and by exceeding their expectations, which improved new business sales and customer service.