Alison Dow Email and Phone Number
Alison Dow work email
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Alison Dow personal email
Working as part of Comamo Ltd, I am a Customer Service Training & Development Consultant focusing on Customer Care and Improving Service Skills. With over 25 years working in the Tourism Industry I have spent time working in both the private and public sectors including: Museums, Transport, Tourism and Hospitality Industries, Visitor Attractions, Ferry Operations, Tourist Boards and Hotels. My varied work experiences have given me the skills to objectively look at an operation and provide a bespoke training programme to meet customers’ needs. Exceeding customers’ expectations are the best advertisement a business can have and I can give your team the skills and tools they need to make this happen. I am licensed to deliver the World Host training course – The Principles of Customer Service.Customer service is my passion and I want to use my enthusiasm for customer service to improve tourism in Scotland and to strengthen the visitor experience.
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DirectorComamo Ltd Jul 2016 - PresentEdinburgh, United KingdomCreated & delivered a customer service training programme for a multi faceted visitor attraction, covering all aspects of the operation - reservations, ticketing & admissions, retail and food & beverage.World Host accredited trainer - delivered the Principles of Customer Service course to students attending a Destination Hospitality programme.Mystery Visits - conducted mystery visits and then used the findings to provide feedback and recommendations for improvements to the operation.
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General ManagerNational Museums Of Scotland Jul 2006 - Dec 2015Edinburgh, United KingdomManaged the Visitor Operations Team across 2 Museums, a total of 7 Managers/Supervisors and 80 Visitor Services Assistants.Ensured a consistent 5 star visitor experience to over 1.75 million visitors annually at the National Museum of Scotland & the National War Museum, Edinburgh Castle. Was able to do this by continually looking at the visitor experience and listening & acting on visitor feedback and visitor trends.Produced a Visitor Operations Training Programme to develop all staff and allow then to reach their full potential while engaging with the NMS Corporate Plan, Mission Statement & Vision. -
Operations ManagerSuperfast Ferries, Rosyth 2002 - 2006Rosyth, FifeResponsible for the set up and opening in May 2002 of the Fife to Belgium ferry service for both passengers and freight . Achieved an annual peak of 250,000 passengers.Increased revenue by managing weekend reservations in-house rather then using an external Call Centre, which equated to 15% of the annual profit.Achieved ISO 9000 Quality Management accreditation for the operation.
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Visitor Experience ManagerThe Royal Yacht Britannia 1998 - 2002Edinburgh, United KingdomRecruited to co-ordinate all operational aspects of the opening in October 1998 and achieved a peak of 450,000 visitors in the first year of opening, more than double the original budget.Responsible for recruiting and training a team of 60 operational staff - Visitor Guides, Reception, Security & Maintenance and coordinated rotas, wages and appraisals.Responsible for the whole visitor experience and for continually looking at ways that the team could exceed visitor expectations which was monitored with regular visitor surveys.
Alison Dow Skills
Alison Dow Education Details
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Catering & Business Studies
Frequently Asked Questions about Alison Dow
What company does Alison Dow work for?
Alison Dow works for Comamo Ltd
What is Alison Dow's role at the current company?
Alison Dow's current role is Alison Dow, Director, Comamo LtdTraining & Development.
What is Alison Dow's email address?
Alison Dow's email address is a.****@****s.ac.uk
What schools did Alison Dow attend?
Alison Dow attended Napier University.
What skills is Alison Dow known for?
Alison Dow has skills like Museums, Customer Service, Tourism, Hospitality, Press Releases, Training, Event Management, Social Media, Corporate Events, Arts Administration, New Business Development, Coaching.
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