Alison Drouilhet Email & Phone Number

Austin, Texas Area Remote

Serve as primary contact for current Cogent customers for all their services. Assist global customers with site moves, service modification solutions, contract renegotiations and changes. Provide overall support for customers with a ‘customer first’ approach while managing own workflow to meet or exceed company goals and quotas. Work projects as assigned my upper management to achieve company goals. Monitor circuit installation process and assist where advised.

Sterling, Va

Identify new B2B opportunities within regional sales territories. Oversee 70 – 150 accounts for potential sales opportunities to meet or exceed company goals and quotas. Utilize Sales Engineers, manager and director for sales and product assistance. Use consultative and relationship building selling techniques when speaking with executive level decision makers.

Austin, Tx And Reston, Va

AgencyPoint Customer Service Rep - Reston, VA, July 2011 – April 2012Coordinated weekly meeting with CSR team. Assisted agents in submitting business appropriately to comply with compliance regulations, finalize the paperwork, payments and ad hoc items for the agents and customers. Provide exceptional customer service to our Agents and their customers.Service Consultant – Austin, TX, August 2008 to June 2011 Created the internal process for effectively identifying and rating the risk for Property Inspections. Provide support for internal employees through risk management underwriting and system knowledge by team interaction and quick service line. Lead the training for my team members on the Geographical Underwriting System (GUS). Process and oversaw property inspections, claims free discounts, GUS, service requests and complex transactions. Assisted in contract coverage and interpretation questions to agents and other team members.Relationship Specialist -Austin, TX, July 2007 to August 2008Provided a high level of customer service to all our customers. Documented all calls and discussions thoroughly through appropriate company systems for future tracking and follow up.

Austin, Tx

Responsibility to input all advertising details into system for weekly paper design for print. Assisted 3 sales teams with processing 100k in booked premium and administrative duties.

Bachelor Of Science, Rehabilitation Studies

Psychology

Activities and Societies: Alpha Omicron Pi

High School Diploma