Alison E. Email & Phone Number

Grand Rapids, Mi, Us

- Plan and schedule major capital improvement projects, customer expansion projects, line extensions and major outages by working closely with Engineering, Line Crew, Operations & Maintenance and Warehouse personnel. - Lead weekly planning meetings with internal and external stakeholders to accomplish project coordination and pertinent timing for customer needs. - Manage work with vendors, contractors and internal procurement specialists to obtain parts and services required for projects, outages and daily operations.- Solicit feedback from internal department personnel to track compliance, project statuses and ways to implement cross-functional improvements. - Create and maintain SOPs for complex work flows, from project conception through project completion, including warehouse and inventory monitoring during supply chain challenges. - Prepare RFPs, contracts and budgets for Electric Distribution expenses and capital improvements.

- Consistently field Key Account customer questions and provide technical, educational and billing information that might affect their decision making and business practices.- Coordinate tasks such as preventative maintenance and outage restorations as well as resolve arising concerns between applicable utility service departments and Key Account customers.- Provide meter, usage, rate and bill code information to both internal and external Key Accounts and HBPW customers, including interdepartmental coordination on new HBPW customer programs.- Developed and continuously revise, as needed, rate selection process for new and existing customers, thus ensuring cost of service is reflected upon billing. - Create standard process flows and procedures from application phase through billing for Distributed Generation and Electric Vehicle Charging Station programs.- Promote and administer process flows for customer focused services and programs; including, but not limited to, Economic Development, Distributed Generation, Electric Vehicle Charging Stations, Elective Renewable Energy Rate and MyHBPW Portal.- Serve as back up to Meter Information Systems Specialist, ensuring meter data is valid and accurate for billing, thus catching metering anomalies, resulting in fewer billing errors.- Provide learning opportunities to teammates regarding meter programming and how it relates to billing- Continuously demonstrate complete knowledge of meter data flowing through to validation and billing processes and how it is transmitted to customer facing applications, such as MyHBPW customer portal.

Kentucky

Energy Efficiency professional specializing in verbal and written communication, technical competence of energy efficient products, and grassroots advocacy of the LG&E and KU Commercial and Home Energy Rebate Programs. Providing customers and clients with a service that consistently exceeds established expectations.- Acted as liason to program participants, program management, vendors, suppliers, stakeholders, etc.- Created site verification process and procedures for Home Energy Rebate program- Managed team of outreach and field representatives- Developed and executed outreach activities across state of Kentucky in LG&E and KU territory- Trained vendors, suppliers, ESCO’s on program requirements; thus increasing enrollments into program in future- Contributed ideas to design of program marketing materials- Recognized for developing professional relationships with key vendors and stakeholders in program territory, resulting in increased program participation

Anchorage, Alaska

Performed Public Information Officer and marketing duties as Pro bono work for P&R Department before relocation to Louisville, KY, including:- Writing and distributing press releases and PSAs for park and recreation events- Engaging with existing and new park users through social media outlets- Coordinating with supplementary P&R departments to gather information related to major events in the community

Anchorage, Alaska

- Coordinated public involvement activities for planning, park, environmental and engineering projects- Planned and coordinated public meetings in both urban and rural Alaska- Performed research, data collection and documentation associated for projects- Coordinated with company executives, government agencies, clients, subcontractors, staff and other professionals- Acted as assistant project manager or task leader on State and Municipal projects- Assisted with the initiation and direction of projects through plan reviews- Engaged and communicated with the public on all projects directly affecting them- Acted as Public Involvement Coordinator on the Western Alaska Access Planning Study (Road to Nome), coordinating over 30 public meetings in remote villages from October to February

Tulsa, Oklahoma

- Edited and provided feedback for annual reports- Coordinated with supplementary departments and contributed ideas to event planning - Worked with Public Education Officer to formulate ideas appropriate for educating school-aged children regarding law enforcement- Prepared ideas and distributed press releases to media outlets