Alison Edwards

Alison Edwards Email and Phone Number

Head of Escalation and Improvement @ Jisc
Alison Edwards's Location
Didcot, England, United Kingdom, United Kingdom
Alison Edwards's Contact Details

Alison Edwards personal email

n/a
About Alison Edwards

Experienced Group Manager with a demonstrated history of working in the computer networking industry for over 20 years. Skilled in ISO 27001, Operations Management and Supplier Relationship Management. A strong People Management and project management professional.

Alison Edwards's Current Company Details
Jisc

Jisc

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Head of Escalation and Improvement
Alison Edwards Work Experience Details
  • Jisc
    Head Of Escalation And Improvement
    Jisc Sep 2023 - Present
    Bristol, England, Gb
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  • Janet
    Service Delivery Manager
    Janet Feb 2012 - Mar 2022
    Didcot, Oxfordshire, Gb
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  • Janet
    Service Delivery Manager
    Janet Jan 1999 - Mar 2022
    Didcot, Oxfordshire, Gb
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  • Janet
    Customer And Connections Support Co-Ordinator
    Janet 2006 - 2010
    Didcot, Oxfordshire, Gb
    View
  • Janet
    Janet Service Desk Team Leader
    Janet 1999 - 2006
    Didcot, Oxfordshire, Gb
    View
  • Jisc
    Connections Group Manager
    Jisc Feb 2012 - Mar 2022
    Bristol, England, Gb
    As connections group manager at Jisc the main focus is to manage demand for connectivity which involves overseeing a number of teams and processes from first principles through to successful provision of infrastructure via a number of services in the Jisc portfolio. The role requires management of multiple complex processes that ensure the the quick and efficient delivery of service to the Jisc community. As well as staff management, the role requires communication with a range of stakeholders including representatives of the IT community, our members and customers, technical experts and senior management. The role demands excellent communication skills and expertise across the provisioning processes along with an ability to innovate to create ever more efficient delivery of service.
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  • Jisc
    Connections Group Manager
    Jisc Jan 1999 - Mar 2022
    Bristol, England, Gb
    View

Alison Edwards Skills

Service Delivery Telecommunications Team Leadership Ip Network Design Cisco Technologies Customer Service Management Networking Team Management Network Security Managed Services Tcp/ip Dns Routing It Service Management Creative Problem Solving Supplier Management Iso 9001 Iso 27001 Staff Training Human Resources Business Strategy Writing Sap Organization Skills Coaching Staff Development Mentoring Talent Management Communication Teamwork Decision Making Interviewing Staff Management Supplier Relationship Management Interviewing Skills Reporting Building Effective Relationships Escalations Management Escalation Resolution Long Term Customer Relationships Ipv6 Ipv4 Operations Management People Development Continuous Improvement Continuous Process Improvement Project Management Change Management

Alison Edwards Education Details

  • Larkmead Secondary School
    Larkmead Secondary School

Frequently Asked Questions about Alison Edwards

What company does Alison Edwards work for?

Alison Edwards works for Jisc

What is Alison Edwards's role at the current company?

Alison Edwards's current role is Head of Escalation and Improvement.

What is Alison Edwards's email address?

Alison Edwards's email address is alison.edwards@ja.net

What schools did Alison Edwards attend?

Alison Edwards attended Larkmead Secondary School.

What skills is Alison Edwards known for?

Alison Edwards has skills like Service Delivery, Telecommunications, Team Leadership, Ip, Network Design, Cisco Technologies, Customer Service, Management, Networking, Team Management, Network Security, Managed Services.

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