Alison Galbraith Email & Phone Number

Salem, Wi, Us

Racine, Wisconsin, United States

• Responsible for managing a team of customer care representatives who focus on order entry and status requests for all of our products at Badger Meter. • Ensures the Customer Care team provides customers (internal and external) with certainty and confidence through proactive and professional service, making it as easy as possible for customers to buy and use our products. • Monitors contact responsiveness, order entry accuracy and speed, customer effort and contact need resolution… Show more • Responsible for managing a team of customer care representatives who focus on order entry and status requests for all of our products at Badger Meter. • Ensures the Customer Care team provides customers (internal and external) with certainty and confidence through proactive and professional service, making it as easy as possible for customers to buy and use our products. • Monitors contact responsiveness, order entry accuracy and speed, customer effort and contact need resolution. • Provides ongoing monitoring and coaching of work performance of my team. Show less

Racine, Wisconsin, United States

- Developed, implemented, and disseminated regional overdraft training program to ensure compliance with corporate and federal regulations- Top three in both deposit and loan categories for branches in Southeast Region for 2019- Implemented and trained team in successful improvements in branch operations procedures including safe deposit box, gift cards and variation tracking- Selected as member of the SBA COVID Payroll Protection Program loan team facilitating loan applications… Show more - Developed, implemented, and disseminated regional overdraft training program to ensure compliance with corporate and federal regulations- Top three in both deposit and loan categories for branches in Southeast Region for 2019- Implemented and trained team in successful improvements in branch operations procedures including safe deposit box, gift cards and variation tracking- Selected as member of the SBA COVID Payroll Protection Program loan team facilitating loan applications and responding to customer concerns- Encouraged continuous improvement in team and individual improvement through structured monthly feedback sessions and ad-hoc coaching- Effectively led branch team in successful completion of corporate sales initiatives including creating phone scripting and coaching Show less

Kenosha, Wi

- Exceeded sales goal of $3.5 million through increased training with team in customer service- Achieved higher efficiency and faster processing of high-volume deposits for the corporate vault with an average daily volume of +$750k through updating processes - Achieved the highest number of referrals in SE Region through execution of cross-selling games and training- Demonstrated ability to solve complex issues with new insights which respectfully challenged outdated… Show more - Exceeded sales goal of $3.5 million through increased training with team in customer service- Achieved higher efficiency and faster processing of high-volume deposits for the corporate vault with an average daily volume of +$750k through updating processes - Achieved the highest number of referrals in SE Region through execution of cross-selling games and training- Demonstrated ability to solve complex issues with new insights which respectfully challenged outdated procedures- Created flexibility and improved resource allocation with scheduling through recruitment and training of additional vault personnel Show less

Burlington Wi

- Created corporate variation tracking system and trained branch managers and teller supervisors in processes- Analyzed regional branch transactions by FTE and made recommendations adopted by senior management as cost saving budgeting measures for entire Southeast region- On-boarded and assisted with training Branch Managers and Assistant Branch Managers - Led team development through monthly coaching and performance reviews- Managed team in successful accruing, expansion… Show more - Created corporate variation tracking system and trained branch managers and teller supervisors in processes- Analyzed regional branch transactions by FTE and made recommendations adopted by senior management as cost saving budgeting measures for entire Southeast region- On-boarded and assisted with training Branch Managers and Assistant Branch Managers - Led team development through monthly coaching and performance reviews- Managed team in successful accruing, expansion, and retention of client accounts- Monitored all branch reports and transactions for compliance to corporate and federal policies Show less