Alison Hall Email and Phone Number

Responsibilities include management of the Sales Executive Database Team and Renewal Teams in both our Newcastle and Brisbane offices. From external recruitment to training, and ongoing coaching and development.

I'm responsible for the onboarding of all new Managers to ensure they can work autonomously when they arrive in their new programmes. I coach them to sell, ensure they can use our current development structure with their Loyalty Sales Consultants, manage their databases, and are fully conversant in all parts of their role. I support each Programme Manager in all areas, including coaching their staff, working through performance management issues with any individuals, and supporting them with any issues they require my assistance with.I work in all programmes and spend time on the floor with Loyalty Sales Consultants ensuring the correct sales techniques are being successfully used, and assist coaching wherever I feel the need.When in the programmes I highlight to the managers any area I feel they need to focus on to increase sales in their programmes. I set them a plan, then work with them to ensure it's implemented and a result is gained. I'm responsible for all training material and keeping it up to date, as well as developing training courses and teaching managers how to facilitate the training sessions.