Monitor all daily operations of the Housekeeping department, including but not limited to the cleanliness of all spaces.Recruit, hire, train and lead a housekeeping team of over 20 people, adhering to the company’s expectation of high-quality cleanliness and overall guest satisfaction.Maintain organized and comprehensive filing systems with documentation of purchases, invoices, employee schedules, forecasts, reports, and tracking logsCreate a regularly scheduled cleaning program for floor cleaning, detailed deep cleaning, mattress flipping, and other necessary preventative room maintenance.Maintaining a detailed checklist for each position.Establish safe and inclusive working conditions and practices for employees and guests.Collaborate closely with the department heads to create preventative maintenance programs.Support varying operational needs of the property to ensure adequate supplies and materials are in stock and the department is operating according to budget.

Hire, train, and lead a team of at least 6 people. Support Front office in day to day operations. Guest Relations. Microsoft Office, Basic computer skills, OnQ Property Management System, Night audit, scheduling, cash handling, building spreadsheets, creating SOPs, Maintaining organized files, tracking revenue, balancing house inventory, ordering supplies, troubleshooting, paperwork, executive decision making, negotiation, sales and customer service, Payroll, campaigning for higher SALT scores

Seasonal Role During Holidays

Greet and register guests with a welcoming, positive attitudeField phone calls: make new reservations; correcting billing errors; answering questions about local attraction and hotel information; lost and foundCredit Card Authorizations, cash handling, balance drawer and prepare deposit at end of shiftInput resolve guest complaints and concerns to help make their stay betterCheck out guests using proper payment method and correcting any errors before check out process is completeDaily reports - checking for high balances or error within all types of reservations