Alison Karner Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas, United States

- Acted as strategic partner for customers during onboarding by aligning recommended plans to their specific needs, priorities and case deadlines- Maintained a 4.8 average CSAT score for 30-40 onboardings per month- Spearheaded adoption of new Matter Consult offering aimed at customer retention and achieved a 74% adoption rate for new logos- Provided education and training to clients around ediscovery best practices, data ingest, and review strategies- Partnered with cross-functional teams including Sales, Professional Services, and Product Delivery to ensure a positive client experience throughout the lifecycle- Acted as the liaison to the Product Delivery team on new releases to ensure successful integration into the onboarding process and insight into user activity post-launch- Served as the go-to data expert to Client Success team; developed and maintained internal documentation related data handling & ingest

- Troubleshooted and resolved complex data issues related to data ingest, overlays, export, and custom data requests while maintaining data integrity- Managed and prioritized multiple concurrent client requests, achieving 98% SLA attainment month over month- Worked directly with clients and cross-functionally with Sales, Project Management, and Forensics teams to ensure client requirements were executed correctly and on time- Selected to provide 1:1 training assistance for clients after the launch of self-service ingest functionality - Collaborated with internal tools developer to test new tools/tool updates to ensure that data processing requirements were being met, and provide suggestions for further improvements- Developed new internal data processing standards, including building out new data archive process

Austin, Texas, United States

Boston

- Ingested native and load file data; gathered requirements for and completed document productions; assisted clients with searching and setting up document reviews- Solved problems and developed one-off workflows to bypass technology issues- Collaborated with engineering team to conduct user acceptance testing on new database features- Performed customer support tasks such as new user training and troubleshooting

Caluire, France

Worked in two middle schools as English Teaching Assistant; worked with teachers in classroom or with groups of 10-12 students; created lesson plans and activities to get students participating and speaking in English

Amherst, Ma

Advised students on study abroad programs and study abroad application process; co-facilitated IPO Pre-Departure Conference; carried out office duties such as answering phone, scheduling meetings, and filing paperwork

Amherst, Ma

Promoted Study Abroad and international work opportunities available at UMass; held information sessions in classrooms and organized independent information session