- Mentoring university students during their internship programs- Marking students' course work and provide feedback and encouragement

'Spa by Alison' is...💆‍♀️ A place where you can relax and indulge yourself.🧘‍♀️ A place where you can rejuvenate your mind and body.🌟 A place where you can achieve your beauty goals and see your skin glow.We offer relaxing facial and massage packages using high-end products, fully customised to the client's skin needs.

• Looking after NABERS Perform product strategy, goals, ideas, roadmap, initiatives, features/epics, sprint plans, backlog and releases while taking into consideration competing priorities from different stakeholders. • Coordinate design, development, testing and delivery of new sectors and features in NABERS Perform and support in the operation and communication of the market launch process.• Remove roadblocks and help out as required to ensure scrum team is running effectively and work is tracking in line with the roadmap and sprint plans.

• Assist with the delivery of specific sustainability program projects in compliance with organisational and legislative requirements.• Review and monitor the effectiveness and relevance of systems, processes and procedures to best support sustainability program outcomes. Make recommendations for improvement.• Supporting updates to energysaver.nsw.gov.au (using Drupal CMS).• Managing our image library, including uploading new and existing images into images.environment.nsw.gov.au.• Creating and maintaining the team’s SOPs.• Monitoring digital communication/website activities with web analytics.

• Respond to EAPA voucher applicants in a timely and professional manner and assess them fairly based on their situation.• Process customer data using relevant CRM to support timely and accurate reports.• Educate NSW residents on available government rebates and direct them to the most appropriate department.

• Led major GTM tagging and Google Analytics auditing projects, making sure all the required tags and custom variables are linked to the respective marketing platforms and the ticket purchase data are flowing to the Google Analytics with source channel splits.• Building strong relationships with the agencies and roll out SEM, SEO, Display and paid social media activities across different verticals in support of Taronga's mission.• Automating the traditional way to ticket sales reporting process from excel sheets to PowerBI which increases team efficiency and unlock the ability to analyse sales results in real time.

• Working closely with the Head of Customer Engagement and Chief Marketing Officer to plan and execute T&W onsite personalisation strategy and technologies. • Developing automated behaviour-based customer engagement and conversion journeys• Taking the ownership of SMS, Webpush channels, onsite personalisation and running highly targeted campaigns end-to-end, from building customer segments, writing copy, hands on execution to result analysis post campaign launch. • Continuously monitoring, A/B testing and improving the performance of marketing campaigns run through different channels. • Translating business requirements and goals into actionable tasks for T&W internal Technology development team and external vendors, making sure the targets are delivered on time and on budget. • Creating business cases for new marketing channels to be introduced into FY19/20 marketing strategy, selecting the most relevant external vendor, bringing them fully on board and giving training to internal teams to get them familiarise with the new platform.

• Building relationship with publication entities and taking lead on getting Tenda's key products reviewed by big voices in technology world such as PCWorld, GGG, Gizmodo.• Creating marketing strategy to raise brand awareness and promote Tenda's key products.• Website analysis and optimization using GA.• Owning and executing Tenda's SEO and SEM strategies.

• The overall management and delivery of Optus Prepaid revenue stimulation initiatives.• Managing real time campaign execution platform to send out right offers to right customers at the right time.• Executing multi-faceted marketing programs across various digital channels (SMS, email, in app, Social media).• Delivering complex campaigns involving multiple stakeholders with tight deadlines.

Being in a graduate position, I have an opportunity to explore different areas in Optus and truly understand how the business works.Currently working in Customer Experience Omnichannel team, I am highly involved in driving new initiatives, with the goal of achieving seamless digital to retail customer journey, from POC to pilot and to full scale.My Optus journey started as Project Coordinator where my team and I managed to increase Fixed product footprint to 98% of Australian mainland population by successfully introducing RDSL (Resale Digital Subscriber Line) and improved HFC (Hybrid Fibre Coaxial) installation process from professional install to SIK (Self Install Kit), resulting commercial benefit of $1.2 million per annum. For my second rotation in Insights Customer Voice, I have set up and run multiple campaigns which directly communicate to customers and successfully delivered nine major research pieces with valuable insights and recommendations.In my third rotation in Digital Performance Team, I have played an instrumental role in introducing new marketing channels, Audience Network & Instagram, resulting in higher ROI, on top of BAU (Business as usual) job of onsite (Optus webpage) and offsite (social and programmatic display) banners creation.

• Took lead on 24/7 support for ChartWorld navigation and charts related products via Salesforce CRM. • Initiated a new business partnership with global GSM network service provider which significantly improves company’s marine chart updating process. • Set up a collaboration platform between ChartWorld and Singapore Maritime Academy where ChartWorld’s on-going projects are allocated to final year students at Singapore Polytechnic as thesis.

• Manage and operate the automation system for smooth play out of programme and commercials in accordance to schedule• Perform monitoring, first-line troubleshooting and support for digital television and other broadband video systems• Co-ordinate with outside broadcast for externals feeds during ‘live’ events• Provide second-level support for customer service, technical service and other departments• Perform status monitoring and troubleshooting of the digital Headend equipmentsAccomplishments• Swiftly adjusted our local TV program schedule with less than 5 sec black out time when the feed from oversea was down unexpectedly. • Engaged and collaborated effectively with different stakeholders including customer service, technical service and broadcasting departments to ensure program roll-out closely follows schedule.

• Perform installation, testing and implementation of value added services platforms and systems • Constantly study, implement and make changes to improve existing operational processes and procedures, so as to achieve optimal quality of service to customers. Accomplishments• Identified, analysed and resolved customer complaints and all services related problems in a timely and effective manner resulting in customers' satisfaction.

• Prepare quotations that best suit customer’s budget• Negotiate with supervisor, suppliers & customers to deliver projects within the giving time frame and the given budget.• Promote material and service of the company to ensure the company’s monthly sales target is achievedAccomplishments• Managed to exceed company’s sales target every month• Successfully handed over 3 big renovation projects well before the deadlines and received positive feedback from customers on my well organized coordination.