Alison Killgore Email & Phone Number

Edmonds, WA, US

San Francisco, California, US

Facilitate a best-in-class post-sales customer experience from platform onboarding to adoptions, engagement, and retention - focused on automation, segmentation, and scale to allow our team to maximize efficient service delivery.Lead ChurnZero and customer success operations for the entire CS teamImplementation, training, etc. of ChurnZero and automation.

Austin, TX, US

Account Management: Oversee and manage 20+ client accounts providing strategic program advice based on customer goals. Maintain high customer retention rates and keep a regular cadence of QBRs to stay connected with customer needs and wants.Customer relationship management: Earn the trust of customers, understand their requirements and act as overall.

Edmonds, WA, US

Account Management: Management of 6-10 client accounts providing onboarding, support and troubleshooting. Run 5 – 10 weekly client calls to sync on proper platform set up, performance, and maintenance. Marketing: Share best practices on to and through partner marketing. Give strategic direction and advice on marketing campaigns and content that drive.

Seattle, WA, US

Go-To-Market Campaigns: Plan and execute all major product announcements including email, social landing pages and website updates.Marketing Automation: Own customer and prospect email programs including three nurture streams, one newsletter per month and miscellaneous email comms. Social Media: Editorial calendar creation and maintenance, planned one.

Redmond, WA, US

Monthly Webcast Production: Management of two, once a month, live webcast series from production to go-live, working with the studio and director on production timeline, launch, and editing.Project Management: Ownership of the project workback schedule and coordinating deliverables with the following teams: operations, production studio, content, social.

Burlington, Massachusetts, US

Marketing Automation (Marketo): Implemented the company’s first marketing automation system. Created strategic plan to target customer personas via various nurture streams. Responsible for writing and editing all email communication, including 20+ nurture streams, monthly newsletters, product announcements and more. Lead scoring: Created in-house lead.

Burlington, Massachusetts, US

Social Media: Implementation and management of five social media accounts: Facebook (10K fans), Twitter (6K fans) LinkedIn (500K fans), Google+ (200 in circles), Pinterest (40 followers). Events: Managed and executed two trade shows and two customer events a year. Go-To-Market Campaigns/Sales Enablement: Project managed announcement plans for new products.

Seattle, Washington, US

Social media: Management of three social accounts, Facebook (180K fans), Twitter (3K followers), Pinterest (1K fans)Social media advertising: create advertising plan and manage advertising budgetSocial media editorial calendar: creation and management of social posting calendar publishing three posts per day, five days a weekCatalog production: Assist.

Seattle, WA, US

Manage 3 social media accounts: Facebook (5K fans), Twitter (10K followers), MySpace (5K friends)Assist with planning and implementation of 4+ events per yearFacilitate sales callsFormat and edit approximately 30 one sheets for sales teamEdit approximately 80 classified ads and format the classifieds section once a weekStreet team event set up at 15+.

Issaquah, WA, US

Assist with client assessmentsCompile list of competitorsAssemble presentation deckConduct research on product, industry and brandingCopy editing

Assist with event planning and coordination for 3+ eventsPSA writing and editing for on-air announcementsUpdate website with concert and event information for all Seattle area eventsStreet team event set up at over 20 concerts and eventsInteract and inform listeners of station sponsor promotions via fliers, giveaways, etc.

Public Relations, Communication, Business, Psychology

Education record