Alison Kozar Email & Phone Number

I’m a proven Ecommerce Operations Support, Customer Service, Business and Quality Analysis professional with a passion for client experience, business and product needs, problem solving and driving positive client value through software and operational excellence.I possess a unique blend of Business and Technical skills able to liaise between clients, end users and technical teams using my extensive experience supporting eCommerce solutions, SaaS and international logistics products. I'm adept at understanding domain knowledge, product strategy and the big picture in order to document and implement best-in-class products and support process.I’m experienced in all aspects of the product life cycle and software development methodologies including Agile and Waterfall. I help to deliver a positive customer experience and client market value by assessing and documenting trends and product needs ensuring software issues are identified, understood and quickly addressed reducing client and user impact.Professional SkillsClient, Partner and User Relations | Analytical, Out of the Box Thinking | Software and Product Design Documentation | Stakeholder Collaboration at All Levels | SOPs, User Guides, and Training Materials | Customer Service / Customer Support | Defect / Issue / Enhancement Ticket Control | Staff Management, Development and Training | SLA, QOS Trend Monitoring | Usability and Functional QA Testing

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  Ct State Norwalk

  Business Management