Provide advanced, diversified, and confidential administrative support to the Division Head & department faculty, ensuring smooth operations & efficient workflow. Manage a wide range of functions, including confidential records, event organization, financial transactions & department wide communication. Support leadership in achieving goals through effective organization of schedules, projects & events.●Correspondence & Document Management: Draft, edit & process routine & non-routine correspondence, reports & documents. Prepare materials for meetings, conferences & maintain confidential records.●Financial & Budget Administration: Handle faculty expenses, reimbursements, vendor invoices & purchase orders to ensure timely payments. Assist in managing the department’s budget & financial records.●Meeting & Event Coordination: Organize internal & external meetings. Oversee logistical planning, sponsorships, travel accommodations, and equipment needs.●Calendar & Travel Management: Coordinate administrative schedules, including the Division Head, Team PTO & department call calendar. Arrange travel itineraries for faculty & guests.●Office & Supply Management: Maintain office supplies & equipment, process repair tickets & manage conference room requirements. Ensure operational efficiency in the office.●Confidential Record Keeping: Manage personnel records, process faculty licensing & reappointments & maintain confidential documents.●Departmental Communication: Serve as main point of contact for marketing updates, managing weekly Instagram posts & collaborating w/ the marketing team with neurosurgery division updates.●Special Projects & Department Support: Assist with special projects a& events, including faculty dinners, symposiums & graduations. Manage Spanish translations of patient materials & handle ad hoc tasks as needed.●Customer Service Focus: Ensure service excellence by delivering high-quality support to faculty, staff & external stakeholders.

As part of this job, I am responsible for a variety of day-to-day logistics tasks, such as managing customer service and delivery activities by coordinating and directing a team of 10 staff members tasked with shipping, receiving, and storing goods.One of my key roles is to set and successfully communicate objectives, with a particular emphasis on order fulfillment and supply chain collaboration.It is worth emphasizing that I am in charge of managing the project from start to finish by monitoring progress and reporting to top management.To maintain a seamless flow of delivery operations, I facilitate communication between customers, carriers, and dispatchers.For supplying services to customers, I onboarded an average of 15 new shippers and receivers every day.Some of key contributions are as follows:●Improved team member skill sets and productivity by leading, training, and mentoring employees.●Developed all SOPs currently employed and adopted in training of all new customer service employees.●Enhanced employee onboarding process by streamlining the recruiting and training procedures.●Established procedures that supported in management of client expectations, resulting in a 22% increase in total customer satisfaction for team.●Directed business development efforts and cultivated good working relationships with leaders at a number of Fortune 500 companies.●Successfully meet quality standards and delivered industry-leading customer service while processing 30 shipments each day on average.

Managed all aspects of a bakery business, overseeing administrative, financial, and operational functions. Provided high-level support in organizing and executing daily operations, ensuring the smooth management of tasks, client relations, and business growth.●Administrative Management: Handled all business correspondence, maintained accurate records, and ensured compliance with organizational policies and procedures.●Financial Oversight: Managed payroll, invoicing, budgeting, and vendor payments, ensuring timely processing of all financial transactions.●Event Planning & Coordination: Organized special events and custom orders, coordinating with clients to fulfill their unique needs and ensuring successful project delivery.●Scheduling & Calendar Management: Managed schedules, appointments, and business commitments, coordinating between suppliers, customers, and staff to optimize workflow.●Office Operations: Procured and maintained supplies, ensured the proper functioning of equipment, and managed the day-to-day operational needs of the business.● Client Relations & Communication: Acted as the primary point of contact for customer inquiries, resolving issues and ensuring a high level of satisfaction.●Process Improvement: Developed and implemented new procedures to streamline operations, improving efficiency and customer service.