-Helped to shape start-up division; focusing on fulfillment of services, client satisfaction, growth, conflict resolution, training, and division culture. -Delivery and governance of post-sale internet marketing analysis and services to a base of 150-200 small to medium sized businesses-Collaboration with internal teams and external contacts to create comprehensive cross-platform strategies to present the best products and outcomes for my clients -Held quarterly meetings with each client to show and provide value on services rendered and identify new areas/services for improvement and focus, ensuring continual growth and satisfaction for each client-Yearly contract renewal meetings, recommendations for improvement/services with retention rates exceeding 100% including upsells-Analysis and advisement of advertising budgets and KPIs, including radio and television, print, search engine marketing, review management, communication with clients of clients, social media and search engine marketing presence and ROI-Worked extensively with Google suite of products, Bing/Microsoft, Yelp, Constant Contact, ReviewWave, BirdEye, YouTube, Meta, proprietary software, and many industry-specific CRM/PMS systems-In-depth analysis of SEO for each website, advising on and implementing function and aesthetic changes-Heavy emphasis on post-sale upselling, acquisition of referrals from satisfied clients, identifying and positioning value and need for continued and additional services based on the relationship and trust garnered with long-term clients with proven ROI-Improved clients’ new business /conversion ROI rate by as much as 400% ongoing