Program/Policy Development• Work closely with management to develop, and implement a LMS to address company training needs, as well as deliver training to the organization.• Develop the company’s AAPs and prepare EEO-1 and VETS-100 reports, and the preparation of a successful OFCCP audit.• Assisted in the development and implementation of an online Performance Evaluation System• Created a custom Career and Compensation Plan including new job titles, salary grades and training for the organization in coordination with annual budget• Responsible for the development and implementation of a Program to facilitate a better on-boarding experience for new hires.On-boarding and Training• Responsible for the on-boarding and new hire orientation of over 200 employees • Train managers and employees on newly implemented programs and policies (i.e. Learning Management System, Career and Compensation Plan, Annual Benefits Open Enrollment, Online Performance Evaluation System)Employee Relations• Primary contact for employees and managers regarding employee relations, benefits questions, and training.• Coordinate 90-day and annual performance evaluations with managers• Designed an electronic exit interview and use the results to develop quarterly and annual HR metric reporting such as Attrition and Retention reports Benefits and Payroll• Responsible for developing effective relationships with several health care plan brokers to secure a coverage competitive benefit plan with lower cost • Responsible for the implementation of development changes in benefits processing and enrollment. • Review, process and approve payroll changes utilizing Deltek GCS and Costpoint as well as Paychex.Quality Management • Perform internal audits for ISO Quality Management Compliance• Create new Quality Management Policies in order to remain in compliance with ISO and CMMI requirements.

Human Resources Leadership• Work closely with Department Heads to analyze and develop HR methodologies in support of growth oriented business plan and recruiting strategies.Recruiting and Training• Recruit all levels of candidates for positions in the fields of Mortgage, Real Estate, Commercial Finance, Commercial Sales, IT, Accounting, Marketing, HR, Legal, and Administrative Support. • Develop proactive recruiting strategies including resume databases, job boards, headhunting, advertising, networking, on-campus events, and negotiating with second party recruiters.• Hire for senior, mid and junior positions including Department CEO, CFO, Controller, CIO, Accountants, Sales People, Underwriters, and Executive Assistants.• Design and deliver customized training and mentorship programs for employees and management.Employee Relations and Benefits• Implement and develop Benefit Policies (Health, 401k, Life, Dental, FSA) and Comprehensive Policies (base salaries, incentive awards, raises).• Responsible for the development of human resources policies, procedures, and manuals.• Structure and write employment contracts, severance agreements, protocol and progressive discipline process.• Improved employee retention and morale through employee on boarding process, creation of employee advisory council, employee newsletter, recognition programs, corporate functions and charity events.