Delivering brochures, collecting orders, processing orders online, receiving/delivering orders, organising parties, promoting sales/products, collecting payments and cash handling.

Meeting and greeting customers, answering telephone (for bookings and general enquiries), cleaning, setting tables, taking food and drink orders, till operation, cash handling, function set-up/clear down, opening up restaurant/bar and closing down at end of day, helping out at other venues if required.

Working on behalf of NHS 24 on the COVID-19 helpline and webchat service.Answering calls, assisting the general public in their queries about Covid-19, giving advice and direction using NHS Inform services. Using Zendesk webchat to chat to the general publish should they prefer this option instead of chatting on the phone. Once I was trained on this I trained the remaining colleagues of the call centre in the use of Zendesk for the use of webchat. Floor walking as first point of help for colleagues needing assistance.

Attending briefing before each flight to include safety, security, service and first aid. Ensuring customer safety and security is priority, dealing with customers with general enquiries and serving them first hand, cash handling (sterling and foreign currency), card handling, cashing up/banking at debrief, use of geni computers, promoting sales, clear PA’s, treating first aid when necessary, dealing with complaints and resolving these if possible on board, general housekeeping on board. Ensuring service flow is kept to standard.

Promoting products to customers, having product knowledge to pass to customers, making sales targets and general housekeeping.

Key holder for opening business in mornings, operating switchboard (for bookings and general enquiries), emails for enquiries/balances/bookings etc, liaising with maintenance and other members of staff inside and outside of the business, till operation/cash handling/cashing up, collecting payments, processing leisure memberships, dealing with complaints, receiving deliveries, posting mail, general housekeeping.Worked from Nov 2015-Feb 2016 then was asked to return after my summer job ended in Nov 2016.

Worked on customer service desk and checkouts

Key holder for opening/closing business, Meeting and greeting clients, controlling switchboard for all offices, emails for enquiries, processing fee notes/invoicing, receiving/processing card payments, liaising with other members of staff inside and outside of the business, sorting mail, processing room bookings for meetings, setting up rooms for meetings, dealing with client enquiries as first point of contact, general housekeeping, audio typing meeting minutes/letters etc

Key holder for opening business in mornings, operating switchboard (for bookings and general enquiries), emails for enquiries/balances/bookings etc, liaising with maintenance and other members of staff inside and outside of the business, till operation/cash handling/cashing up, collecting payments, checking guests in and out for their lodges, dealing with customer enquiries for golf, leisure, accommodation, meals & functions/events, processing leisure/golf memberships, dealing with complaints, receiving deliveries, posting mail, general housekeeping and swimming pool tests.

Cash handling and cashing-up, stocking-up, stock-taking, Answering telephone, receiving deliveries, dealing with enquiries - customer and other store, general housekeeping, till operation and faxing.

Operating switchboard, pre-calling, liaising with technicians and other members of staff inside and outside of the business, cash handling, collecting payments, invoicing and dealing with customer enquiries.