Alison Macchia Email & Phone Number

New Client Implementation:- Build and sustain strong client relationships, ensuring trust through reliability and a commitment to exceeding expectations.- Lead a low-touch/no-touch implementation process for ContractWorks, creating a seamless onboarding experience.- Co-host "Ask Me Anything" product sessions to support Customer Success, providing open forums for client questions and enhancing product understanding.- Deliver tailored product demonstrations and user training to meet various client needs and ensure successful product adoption.- Educate users at all levels, customizing methods to boost skill development.- Support customers with inbound queries, resolving issues proactively to enhance satisfaction.- Volunteer to assist with BillingPoint support ticket resolution, ensuring efficient customer support.- Monitor product engagement, implement strategies to drive usage, and manage renewals for long-term client retention.- Upsell professional fee-for-service offerings, identifying opportunities to provide additional value to clients.- Oversee SimpleLegal turnkey projects, enabling scalable and efficient onboarding.- Strong communication skills, presenting complex ideas clearly to varied audiences.Cross-Departmental Support & Team Engagement:- Plan and execute team-building exercises and virtual events to foster collaboration and team culture.- Collaborate with Sales and Account Management to drive deal closures and ensure successful renewals.- Partner with Engineering for technical setup and account configuration to ensure a smooth initial experience.- Work closely with Product to prioritize client-driven features and improvements, fostering a customer-focused development approach.Professional Services Skills:- Highly organized, managing priorities independently in a dynamic, evolving environment.- Collaborative team player with a proactive, problem-solving mindset and adaptability in early-stage products.

Milwaukee, Wisconsin, United States

-Implement Applied Epic for Salesforce (AESF) -Schedule, plan, host, and follow up consultant sessions with clients. -Own the full scope around Epic for Salesforce solutions and deliver responsive customer enablement using best practices and guidance.-Establish project goals and create goal-responsive timelines to meet client needs.-Proactively identify and set client expectations.-Install and configure Epic for Salesforce into Salesforce Production and Sandbox Environments.-Train and support end users with respect to their use of the Epic for Salesforce application.-Work collaboratively with the technical team and project managers throughout the implementation process to ensure fidelity to the customer experience.-Lead client-facing sessions that include data review in Epic for SF and Epic, admin training, status meetings, and end-to-end workflow discussions.-Consult on Salesforce front and back-end fundamentals. -Create and revise client-facing materials and documentation to meet client needs and expectations. -Document client meetings and communication to be shared with management and support. -Document and report project progress in a timely fashion to all stakeholders, including during weekly team meetings. -Prioritize expediting solutions to clients throughout the implementation lifecycle.

Milwaukee, Wisconsin, United States

- Design and instruct IB Diploma Programme Higher Level Language and Literature I and II; British Literature. - Average Learner Group Size: 150-170 Annually.- Engage in problem-solving strategies to meet short and long term goals. - Create and implement cohesive, rigorous, culturally relevant, data-driven curriculum that aligns with 16 International Baccalaureate learning outcomes.- Annually write 50+ lessons; develop 125+ hours of coursework. - Prepare 150+ learners for Higher Level international exams. - 90% learner success rate with Higher Level international exams. - Develop 20+ data organization and analysis strategies for teams of 13-75 people. - Assess learner performance data and design curriculum to meet learners’ needs. - Facilitate post-secondary field experiences through University of Wisconsin-Milwaukee and Marquette University.- Supervise three university teacher candidates; 100% licensure, interview, and employment success rates. - Organize, manage, and facilitate 10+ end-to-end social justice initiative projects.- Use diverse lines of communication to regularly report progress data to customers, stakeholders, and administrators. - Collaboratively plan interdisciplinary content and assess learner data. - Design and implement new employee onboarding workflows.- Create 15 hours of original video content for remote instruction implementation. Leadership Experiences: - Use strategic problem-solving skills to support organizational and team goals. - Leading meetings with teams of 13-25 participants to satisfy stakeholder needs and compliance outcomes. - Effectively communicate between team members and administration. - Develop data-analysis documents to support administrative reporting compliance. - Train and support 70 colleagues implementing new technology and software. - Host technology-support office hours weekly for 70 colleagues. - Coordinate large-scale customer events with key stakeholders.

Milwaukee, Wisconsin, United States

- Create and implement short and long term learning plans that align with the organization's sales and finance missions.- Administer, record, score, and organize learner engagement records. - Assess learner performance, and develop curriculum to address learners’ strengths and weaknesses. - Facilitate field experiences.

Milwaukee, Wisconsin, United States

- Meet administration-mandated deadlines for stakeholder reporting. - Develop and implement rigorous, culturally relevant, data-driven unit curriculum aligned to Common Core standards. - Advised student government and yearbook.- Instructed 10 learners on how to implement yearbook editing and design software. - Organized college and resume writing workshops. - Organized prom, guest speakers from Stillwaters Collective, field trip to the Jewish Museum of Milwaukee, self-defense class and girls lock-in event.

- Wrote curriculum to meet organizational and learner needs.- Assessed performance using Skyward software. - Literacy Team contributor. - Teach Like a Champion staff development study organizer. - Coordinated large customer event with key stakeholders.