 Confidently use Microsoft systems and Outlook Office 365 to input, analyse and produce data relating to HR systems, procedures and policies.  An expert in annual leave, updating Oracle with any actions and auditing data on every enquiry that arises to maintain accurate records for all stakeholders. Highlighting and communicating any issues to stakeholders, offering support and guidance to find a solution, gaining the ability to resolve if the same issue arises again. Simplify complex policies and procedures to communicate essential company information to employees using notice boards or emails. Ordering induction materials keeping within the budget and sourcing new companies and negotiating costs for products needed but not affecting the quality of product. Worked closely with OHA making appointments for medicals, for high priority colleagues with in the designated time frame required. Answered queries via phone from internal and external customers, offering high standards of customer service at all times. Reviewing Right to Work documentation to reduce the risk of legal implications and prosecution according to HMRC guidelines, making sure that the HMRC site is reviewed on a regular basis to check for any updates. Making sure that all new starters are welcomed into the business and issued with the correct materials and knowledge to enable a great customer service to our customers, whether they are internal or external. Maintain my own knowledge and development keeping it alive at all times, to be delivered for key structural changes to stakeholders at all levels. Maintaining working patterns for stakeholders on Oracle so they can book the correct annual leave. Producing references for external requests, following company guidelines. Auditing bonus pay reviews and actioning any anomalies found. Escalating any grievances within the business to the correct caseworkers, while following the correct process

❖ Inducting new colleagues into the business including Argos and Habitat, enabling them to deliver a great shopping experience to our customers tailoring to different store’s needs.❖ Responsible for Learning and Development of over 1100 colleagues across multiple sites, influencing stakeholders at all levels.❖ Overseeing and reviewing Right to Work documentation to ensure HMRC requirements are met.❖ Adapt learning solutions to individuals needs taking into account the diversity of the workforce.❖ Quality assure training delivered by others both in workshops and on 1 to 1 basis through observations and feedback making sure it is effective and supports colleagues to be the best they can be.❖ Delivery of consistently inspiring Learning and Development solutions, technical and behavioural, making sure learning is delivered in an engaging and customer focused manner to all stakeholders.❖ Communicate, interpret and analyse internal systems with confidence, tailoring required learning to individual different learning styles. ❖ Identifying, planning, facilitating and delivering effective Leaning and Development solutions to drive colleague and Management capability and performance creating a safe and legal environment.❖ Analyse and review business performance using data from internal systems to identify and prioritise learning solutions.❖ Engage and influence stakeholders across the business to ensure they are delivering safe and compliance training on time and to the required standard.❖ Working collaboratively with stakeholders, sponsoring and co-ordinating Talent growing sessions using materials and systems available - eLearning, tutor notes, role playing, learning bursts and team exercises.❖ Support Senior Management creating a detailed diversity rich succession plan, identifying roles, potential colleagues and development needs discussing this in personal development conversations.

❖ Quality assures training from stakeholders and coached where needed to engage them of the importance of safe and legal compliance.❖ Managing of workshops for 45 sites including facilitators and rooms. ❖ Nominated to be the first store trainer to deliver a brand new course for 22 sites across the central region for over 200+ stakeholders.❖ Opening of 2 new stores using Remploy and Job Centre Plus as recruitment bases and liaising with the centre Managers to coordinate availability of recruitment slots.❖ Succession planning and talent delivery from colleague to senior level within the business, adapting learning using knowledge and materials available, to a diverse workforce.❖ Supported other stores with payroll and training to maintain stores labour requirements and safe & legal training.

From 02 July 1984 I completed the old Youth Training Scheme within Sainsbury’s and during this time achieved an NVQ in Retail and Distribution. Following this I then worked on various departments building my career up to Department Manager, this involved completing colleague’s schedules, ordering stock and replenishing to help create a great shopping experience for customers.