Alison Mccready Email & Phone Number

Delaware County, Ohio, United States

Columbus, Ohio Area

• Work alongside Business Analysts to properly identify requirements for each release
• Write test cases that utilize business requirements
• Meet deadlines for test cases scenarios, testing those cases, as well as retesting for any defects that arise
• Document findings during testing on ALM or JIRA for each project given
• Properly document defects and work with programmers to retest affected cases
• Attend Chase branch visits to get first hand user feedback of software after each release

Columbus, Ohio Area

• Troubleshoot hardware and software issues on JPMorgan assets within the branches while providing great customer service and maintaining quality control.
• Track all service calls within JPMorgan’s Raptor ticketing software.
• Complete ownership of service call and issue remediation.
• Document findings on JPMorgan’s Peregrine, Eagle, and Vulcan ticketing systems.
• Navigate through customer account opening processes, maintenance of current accounts, and troubleshoot error messages within Customer Assist.
• Assist internal branch clients within Teller Express to troubleshoot error messages.

Strongsville, OH

• Hired by Cisco through Acuative**
• Troubleshoot hardware/firmware issues on Cisco servers and communicate with on-site technician; remote into technician/customers’ laptop to diagnose server issues.
• Document all procedures done on-site for tasks, assuring proper protocol for the NOC as well as on-site technicians.
• Provide logistics support between client and field technician.
• Provide documentation on Acuative’s Citrix ticketing system for onboarding UCS Support Specialists.
• Assist Cisco UCS Training Supervisor by racking, updating and activating various Cisco UCS servers utilized for training purposes.

Strongsville, OH

• Greet clients with a professional attitude and determine the service needed.
• Create tickets for clients based on their needs and route calls to appropriate company division.
• Maintain documents for the NOC with employees’ client list and extensions for reference.
• Develop reporting for all NOC employees, for all tickets generated, detailing specifics and ensuring that tickets close in a timely matter.
• Provide voice recordings for various clients to be used on their phone systems.