Alison Morrison Email & Phone Number

Gourock, Scotland, United Kingdom

Gourock/Homeworker

Business Analyst. This involves the monitoring of technical onsite service to the UK warranty customer base of computer giant Lenovo. The attention to finite detail ensuring that the service provided meets the required standard in respect of time constraints and quality of service is a requirement not a request given the value of this contract to IBM is measured in the millions of pounds. I liaise regularly with Lenovo Control Tower team to escalate cases of disengaged customers reaching satisfactory conclusions without the need to escalate challenges. Working from home offers the flexibility and the challenge to operate on my own initiative on a daily basis without management support. Proficient in MS Officesuite

Greenock, Scotland

Disaster Recovery Coordinator: During this period I had responsibility for writing and auditing the internal management system in respect of emergency disaster recovery plans - involving presentations to the senior plant management and the unannounced testing in real time for the IBM employees and systems within Inverclyde site.Business Controls Administrator: General business controls relating to internal management system, auditing QMX Library of UKI Service Delivery team work instructions. Compliance checking of Front Office Call Centre operations for UK Part Sales team and DPL checking for all Front Office call teams.

Greenock, Scotland, Uk

Customer Satisfaction coordinator: I audited how IBM employees performed in respect of our company technical telephony support to all external customers and offered support and education to management where they fell below an acceptable standard. New Business transitions: I was the contact with multiple areas of business in respect of what IT, telephony and headcount support each of these areas of business were required to provide to meet the requirements of the new accounts. Recruitment Coordinator: Preparing job descriptions and work profiles for vacancies, prior to establishing a short listing protocol which addresses not only the company procedures but that of equality and health and safety legislation. I worked in tandem with Adecco in managing current vacancies and interviews to ensure departments were fully staffed to deliver a quality of service at all times.General Ooperations Team admin when required.

Ba Retail Management With Marketing, Retailing And Retail Operations

Hnd Secretarial Studies, Pass