Technical Support Specialist
Current- Provide first-line technical support to customers via phone and email.- Diagnose and resolve software issues.- Research and identify solutions to software issues.- Support and enhance our Help Documentation and FAQs- Escalate complex issues to appropriate teams or higher-level support as needed.- Tests new releases of products and provide feedback of bugs and enhancements- Document troubleshooting steps and resolutions in our CRM system.- Collaborate with other teams to improve overall customer satisfaction.