Store Midyear Top Performer in District for Plan, Conversion, Comp, CTS

Provides exceptional customer service and experience being a strong brand ambassador through knowledge and understanding of our products. Leads sales team to enhance customer experience and increase sales. Trains and develops team in operations, sales skills, customer service, and product knowledge, Selected as 2023 Emerging Leader.

Analyzed sales and sales trends to make informed decisions. Coordinated store events at 5 locations to maximize growth and profitability. Brooks Run Happy nominee 2018.

Maximized company sales growth and profitability through the use of creative selling skills, teamwork, and customer service. Maintained store budget, payroll, scheduling, and controllable costs. Forged collaborative relationships with the management and sales teams. Conducted and facilitated daily morning huddles, weekend meetings, and end-of-day sales discussions. Actively engaged customers and proactively solved difficult or complicated issues.

Monitored enrollments and budgets for classes and workshops. Collaborated with Family Partnership Manager to ensure the needs and inquiries of First Stage’s financial assistance constituents were met. Developed Education Office SharePoint website to interface with staff, educators, and parents.